• Report: #926433

Complaint Review: RPM

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  • Submitted: Mon, August 13, 2012
  • Updated: Mon, August 13, 2012

  • Reported By: MsTex — Houston Texas United States of America
RPM
Lynnwood, Washington United States of America

RPM Unprofessional Rip off Lynnwood, Washington

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Well I contacted Sprint after months of personal tragedy (3 deaths in a months time), to try and pay my outstanding debt.  They informed me that I needed to contact RPM to clear the debt.  I called spoke to Ron Dale and he told me that if I payed that day that Sprint would give me 50% off the balance of $706.00 so when I said okay he put me on hold and came back saying that it would only be 25% of the balance which would be $529.00.. I asked if he had a direct number so I could call him back in 5 minutes when I did call his "direct number" someone else answered and said he had left the office.  The next day I called and still could not get in touch with Ron he was on another line..this went on for two days until I got frustrated and asked if anyone else could assist me...After being transfered several times to a department that had authority to handle my call.. I Rudely was told that Ron Dale (Supervisor) had given me incorrect information for the 2nd time... I could NOW only receive 25% up to $100.00 and then when I spoke to ROn Dale he rudely explained to me that yeah he made the mistake and it was nothing that he could do unless i had paid it the same day..This has been going on since August !st and today is the 13th.. I have left several messages for him to call me and he has not returned any of my calls. This company is very unprofessional.. I don't understand why Sprint, Verizon, At&T have these people collecting for them and people like myself have been trying to run them down tomake payment and they won't even call back..I could easily take this $600 and pay someone else for service but I am trying to do the right thing by Sprint.

This report was posted on Ripoff Report on 08/13/2012 08:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/RPM/Lynnwood-Washington-/RPM-Unprofessional-Rip-off-Lynnwood-Washington-926433. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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