- Report: #1065164
Report - Rebuttal - Arbitrate
Complaint Review: RUBY SLOTS
RUBY SLOTS eric mendoza sent me a 50$ chip via email to download their casino and play - I did, I played thru the play thru of 1200.00 and made 200. They wouldnt let me cash out, and then wouldnt make it right, they didnt want to play 115.00 of the 200 I made, and then tried to say I played an unclickable game, it was their error not mine, then he didnt want to make it right, he wouldnt put the 85. back into my account and want me to start over again, and then kept blaming me and going 'you see its you' ... when it was him the whole time. Internet
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This is the copy of what happened at rubyslots.com
Please wait for a Ruby Slots agent to respond.
Thank you for using our LiveChat Service. This is 'Kathy'. Please verify your Email and Phone Number so that I can assist you.
schonhans: hi kathy you there?
Kathy: Hi, good morning ! , Thank you for the information provided
Kathy: Allow me a moment to review your account
schonhans: please do, there seems to be a problem.
schonhans: I would like to speak to whoever is in charge of eric mendoza
schonhans: he hung up on me
schonhans: after being very rude.
schonhans: first off, I played the whole play thru
schonhans: tried to cash out 200.00
schonhans: and got f*cked.
Kathy: Im sorry to hear that, let me check your account
schonhans: then he didnt want to make it right.
schonhans: he said I played a game that wassnt suppossed to be played, and blamed me for it.
Kathy: The following games are invalid to play with any type of coupon : roulette, baccarat, sic bo, pontoon 21, craps, war, pai gow poker
Kathy: For your reference here's a link to the terms and conditions page of our website:
schonhans: right, I understand that. they were all unclickable.
schonhans: I surfed around and look at what I played.
Kathy: Please , check on rules , it will be very easy to understand , that , unfortunately , you were not entitled to cash out.
Kathy: Is there anything else I can help you with?
schonhans: he didnt want to make it right. he said I made 115.00 of the 200$ with WAR ...
schonhans: then put back the 85 in my account and make it right and d**n, I wont play that game again.
schonhans: and please tell me who eric mendoza's boss is.
Eric: Hello again
schonhans: he shouldnt have tried to reset the account to make it right after he told me about the 115.
Eric: I closed your account
Eric: I closed the account
schonhans: f*ck you eric kid, dont talk to me, you were rude and wrong.
schonhans: who is your boss, thats where im going.
Eric: you want to play by your own rules
schonhans: no , there you did it. you are saying bullsh*t.
schonhans: and not making the situation right.
schonhans: take off the 115 from the WAR game and make the account right then
Eric: As I mentioned over the phone, all questions and concerns must be addressed to the casino manager on duty
schonhans: and make sure people cant click on it to play it
Eric: I am here for you
schonhans: right who the f*ck is your manager
Eric: I gave you the chance to restart
schonhans: restarting the account is insulting to the concept that you made me gamble with your casino and then did this
schonhans: you should put the 85 back in to the account and make it right, instead you insulted me, and the now tell me you closed the account.
schonhans: you are wrong.
schonhans: you should check your casino , people shouldnt be able to click on those games.
Eric: Simon, I patiently explained several times why I was removing your winnings, we were going nowhere..
Eric: You want to follow your own rules and regulations
schonhans: cuz then you tried to say that was fun money, nope. I didnt play blackjack and 3 card poker for fun.
Eric: Sorry, that is not an option
Eric: In order to avoid further inconveniences with your account
Eric: or future deposits under your name
Eric: its better to close the account
schonhans: there , what the f*ck is wrong with you, you keep saying that I want to play by my own rules, what rhetoical bullsh*t is that
Eric: Sorry again for any inconvenience this may cause
Eric: Thank you for visiting our Casino. Feel free to contact us at any time for further assistance!
schonhans: there, you did it again, you rolled it off on me and just did it again.
schonhans: who is your boss!
schonhans: this is why people tell you to f*ck off, you just did bullsh*t. who is your boss?
Chat session has been terminated by the site operator.
They were not only rude, they were offensice when they wouldnt make it right and then wanted me to start over .... not!
This report was posted on Ripoff Report on 07/08/2013 08:02 AM and is a permanent record located here: http://www.ripoffreport.com/r/RUBY-SLOTS/internet/RUBY-SLOTS-eric-mendoza-sent-me-a-50-chip-via-email-to-download-their-casino-and-play--1065164. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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