- Report: #982724
Report - Rebuttal - Arbitrate
Complaint Review: RUE EDUCATION REVIEW: Commitment to client satisfaction. Rue Education serving the needs of healthcare professionals to obtain Associate in Nursing Degree to become Registered Nurses.
RUE EDUCATION REVIEW: Commitment to client satisfaction. Rue Education serving the needs of healthcare professionals to obtain Associate in Nursing Degree to become Registered Nurses.150 McMullen Booth Rd South Clearwater, Florida United States of America
RUE EDUCATION REVIEW: Commitment to client satisfaction. Rue Education serving the needs of healthcare professionals to obtain Associate in Nursing Degree to become Registered Nurses. For over 20 years Rue has developed making improvements, changing with the times, expanding product offerings to give clients options to choose the very best learning methods to achieve their goal. The New Rue Education, they are committed to providing help for nursing students by delivering quality, cutting-edge learning materials, providing superior academic support, and applying technology in a user-friendly manner to help maximize their learning potential. Rue Education provides support and help for nursing students by giving them the tools, motivation, and support they need to succeed. Ripoff Report Verified
Rue Education is proud to join the Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.
Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business Verified by Ripoff Report.
When a company or individual joins the Ripoff Report Corporate Advocacy Program (CAP), they must make a commitment to us in writing to do whatever is reasonable to make things right with their customers. What does that mean? It means that Ripoff Report expects that members of our CAP program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. Making things right can mean lots of different things to different people, but our point is thisby working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our CAP members are doing everything they can to treat customers fairly and to increase their customer satisfaction.
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.
Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
By Ripoff Report
Rue Education partnered with Ripoff Report with the intent of wanting to resolve any customer issues and reports posted on Ripoff Report.
As a part of the Corporate Advocacy Program, the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know the member business wanted to make things right with them, whatever is reasonable to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to. The professional staff at Rue Education did just that. Rue Education has gone through great lengths to make sure they try and resolve any and all customer issues. Rue Education has joined the Corporate Advocacy Program to demonstrate Rues focus is on student success. Cheryl Soszka, Director of Academic Services states that, We constantly strive for 100% customer satisfaction. However, because each clients needs vary, we handle each circumstance individually and work with the client to overcome obstacles.
RUE EDUCATION CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS
For over 20 years, Rue Education has helped nearly 100,000 motivated adult learners earn credit toward their nursing degree. By registering for an LPN to RN online program you can decide when and how to study. Or, if you're going from LVN to RN, Paramedic to RN, or RT to RN, Rue Education can help you accomplish your healthcare career goals without attending classes in a traditional college setting. The Rue nursing and general education learning systems give you the tools, motivation, and access to experts that will propel your career in nursing to new heights!
RUE EDUCATION - STATEMENT FROM THE CHIEF EXECUTIVE OFFICER.
Rues competitive advantage comes from excellent product technology, and providing the best academic support in the industry. These are important factors to student success, but we believe the difference between Rue Education and other companies is more fundamental. Rue Education was built on a strong principle, which is helping the nurse be successful - no matter what it takes! As long as we remain true to this principle and continue to build on it, we will continue to grow and remain the best among our competitors! Thank you for taking the time to review the New Rue Education. We look forward to serving you. Please read on to see what's NEW with Rue, stated JT Thatch, CEO.
WHATS NEW WITH RUE?
- Guarantee your success while providing financial assistance to every nurse!
o Outreaching support on regular intervals to proactively guide you throughout the learning process o Goal setting and time management coaching
o Online information sharing portal with live chat stay connected with other independent learners
o Nurse educator on site to assist with nursing specific questions
o Academic support when you need assistance
- Heightened Focus on the End Result
o We focus on course completion, passing exams, and graduation
o Your success is our success
- Extended Hours
o Nurses work 24/7 so our Educational Consultants extended their hours in order to be available when you need them
- Wide Variety of High Quality Products
o Quick reference guide included for condensed information and portability
o Online courses
Available anywhere and anytime
To track your progress allowing Academic Services to support your individual needs
o Providing you with a career track that can take you to higher levels of nursing degrees
ASN -- BSN
o Working with third parties to develop specialty programs (such as continuing education and certifications)
Shorter length to completion
Recognize benefits faster
Available for all levels of healthcare professionals
- Highly Trained Professional Staff
o Initial and ongoing training to ensure staff members have the most updated industry information
o New customer relationship management system so we can assist you more quickly and efficiently o Experienced professionals with education backgrounds o Calls are monitored and recorded for quality assurance and training purposes - Guaranteed Approval and Financing o No credit check and guaranteed financing in a tough economy o Were focused on helping the economy your degree and advancement promotes economic growth
o Were focused on helping society by minimizing the nursing shortage and improving patient care
For all the reasons above, Rue Education is confident in providing a written guarantee!
ANY BUSINESS THAT CAN WORK TO CORRECT MISTAKES, IS A BUSINESS YOU CAN TRUST AND IS WORTH DOING BUSINESS WITH.
As stated above, Rue Education is committed to 100% customer satisfaction and has made every possible effort to ensure that all customers have a positive experience while working with their company. After speaking with the management at Rue Education and emailing anyone who filed a complaint in the past, Ripoff Report is proud to give Rue Education a positive rating. Rue Education made efforts to ensure that all customers were satisfied and the entire Rue staff assured Ripoff Report that the business has an improved business model that features customer satisfaction as the top priority. Kerri Swift, the Marketing Director of Rue Education stated While Rue started over 20 years ago as a publishing company, today we offer a complete range of state of the art, online educational materials and services. We value our strong foundation and have improved by listening to nurses suggestions. Today we have made improvements and have advanced for nurses to be successful and reach their goal of becoming an RN.
STATED IMPROVEMENTS FROM RUE EDUCATION.
Rue fully explains how independent study works and the fact that it requires both time and effort on the clients part. They ensure that their contract is written in plain English so that the terms and conditions are explicitly clear to their clients. The Academic Support team works with clients to structure a study plan inclusive of accomplishment and timeline goals. Rue has also launched a new online product that is tutor-led and has a structured timeline as to keep the clients engaged and progressing.
In addition, Rue has implemented a sophisticated telephone system that allows them to monitor/record all calls which allows them to ensure that the process is forthright and the requirements of the client are accurately presented. Rue has added a proactive reach out to every new client in an effort to have the Academic Advisors set an academic plan from the onset of the relationship; they have also added a financial services team whose goal is to work with clients to help get them back on track with their studies and can work through any financial concerns that a client may have.
WHAT TO LOOK OUT FOR IN THIS INDUSTRY
It is important that companies, such as Rue Education, take the time and focus on the students success. While some competitors may, Rue Education will never send the student educational materials and disappear. Rue Education is there with the customer every step of the way until they earn their degree. Furthermore, Rue Education proudly provides an exceptional product that is proven effective. Not only do Rue clients earn their degree, Rue has had clients rank top of class with the college, which proves that if the client properly applies themselves and makes a good faith effort to learn, the product and support services are effective.
*Any consumer not receiving satisfaction from a member of Rip-off Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at EDitor@ripoffreport.com
This kind of dedication to customer service means that Rue Education will do whatever it takes to make sure their customers are properly taken care of.
In the future, if anyone has any complaints or concerns with Rue Education, you are invited to contact them directly via email: Reputation@RueEd.com (again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the companys response and to insure customer satisfaction). You can call Rue Education directly at 800-691-7911, and ask for the Academic Services Team Lead.
As always, Ripoff Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with Rue Education or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Ripoff Reports Corporate Advocacy Program, please contact us. EDitor@ripoffreport.com
Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Ripoff Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Ripoff Report is chartering in new territory, working to make a change for both consumers and businesses alike.
Consumers can feel safe, confident and secure when doing business with Rue Education.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,. And about Lucas Auto Cares Commitment to Excellence and Consumer Satisfaction.
Consumers should feel safe, confident and secure when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program yes, a long name for a program that does a lot for both consumers and businesses alike.
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..by consumers, for consumers
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This report was posted on Ripoff Report on 12/16/2012 12:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/RUE-EDUCATION-REVIEW-Commitment-to-client-satisfaction-Rue-Education-serving-the-needs-of-healthcare-professionals-to-obtain-Associate-in-Nursing-Degree-to-become-Registered-Nurses/Clearwater-Florida-33759/RUE-EDUCATION-REVIEW-Commitment-to-client-satisfaction-Rue-Education-serving-the-needs-o-982724. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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