- Report: #937314
Report - Rebuttal - Arbitrate
Complaint Review: RUSHCARD
RUSHCARD23074 Network Place Chicago, Illinois 60673-1230 Internet United States of America
RUSHCARD Rush Card RushCard KLSRushCard Russell Simmons Kimora Lee Simmons Simmons Debit Card Prepaid Card RushPrepaid RUSHCARD DIRECT DEPOSIT RUN AROUND - AVOID USING RUSHCARD Internet
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Ive been a card holder with them for a few years now, Ive always thought the upmost of there service
until now. I am a business owner of a e-commerce shop online. I have my payments processed
a secure credit card processor then i have my deposits sent to my "RushCard bank account" using rushcard direct deposit. The first two deposits ever made went through fine. Since the last two ive had four deposits made that successfully went to my account "as normal". Sounds like everything is good right (NOT). I go to make a company purchase just to have my card declined. So i contact my bank/rushcard & come to find out my card has been blocked! You would think rushcard would have brought this to my attention by call, email, ect. NO! I had to find out myself by getting my card declined and then calling to find my account has been blocked. They state the reason was because the deposits made to my account were not in my name & they had accidently put the deposit in another card holders account! WHAT? Yes! So i get that issue resolved at least i thought was told it would be resolved by the time frame directed. Then once time passed the moneys in my account, Now they need me to verify my identity. So of course i do so cause im in need of my money. Was given another 24-48hr time framed after that time frame passed "And 3 more direct deposits have been posted during all this waiting" Which i was told that i could have still deposited no problem. Now the day comes to where my account should be active & its still blocked. Of course no communication on the status i have to call them. So i call just to be given more excuses i was told a supervisor would contact me in 1hr, 2hrs go by and nothing so i call them again. Now there saying even though the money was direct-deposited to my account as suppose to. They now need a letter from my deposit saying the deposit is mine. Which it is and has been successfully deposited in the past. So ive contacted my processor to have a letter sent & i am still being given the run around for another 48hrs it has been going on a week+ Still issue has not been resolved and this has created a financial inconvenience for me personally and it has affected my business sales. As there are orders stocked up needing to be shipped to customers and cannot deliver because my money is tied up. Ive been given nothing but terrible customer service & been given the run around i cant wait for this issue to finally be resolved. I don't plan on doing business with rushcard again nor can i recommend rushcard services.
This report was posted on Ripoff Report on 09/05/2012 07:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/RUSHCARD/internet/RUSHCARD-Rush-Card-RushCard-KLSRushCard-Russell-Simmons-Kimora-Lee-Simmons-Simmons-Debit-C-937314. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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