- Report: #1045021
Report - Rebuttal - Arbitrate
Complaint Review: RUSSELL CELLULAR
RUSSELL CELLULAR5624 S. HWY FF Battlefield, Missouri United States of America
RUSSELL CELLULAR RUSSELL CO.; RUSSELL CELLULAR CORP. BATTLEFIELD, MO. THIEF; THIEVES; SCAM; CON ARTISTS; SCAMMERS; CELL "PROVIDERS" BELONG IN A CELL!!!! Battlefield, Missouri
After I do the paperwork, she does something with my paperwork, and she shows me a cell phone, hereinafter known as "handset". It's generic looking handset, nothing fancy I assure you. The lady takes FOUR HUNDRED of my dollars, really, four hundred and change, and gives me a NEW ( I guess it was new...but with these people, who knows ?) handset. She gives me a copy of my paperwork, and sends me on my merry way.
I immediately attempt to use my new cell phone ("handset"), and I can't get service, so I drive and drive, until I get "bars" which indicate that maybe I am getting carrier signal. So, I pull over into a parking lot, and dial a number. Then, my bars go away.
Being a bright and intuitive man, with a modicum of sense, and being level-headed, I take my automobile in the opposite direction, which is North. Again, I drive, and drive, and I get no bars. No carrier signal.
Now, I know that there is ONE ( and exactly ONE) cell tower in this hick town, and I know it belongs to Mister Verizon. So, with the astute mind of a Big City college educated middle-aged Squire-about-Town, I head in the direction of the cell tower, on 18th street. Shortly, I am sitting, in my vehicle, parked 100 feet from the tower.
And guess what? That's right ! NO SIGNAL. Now, I understand what is what with cell equipment. As a matter of fact, I actually know everything there is to know about cell equipment, paging equipment, you name it, if it has to do with RADIO COMMON CARRIER technology.....I know about it. There's a reason why. And it isn't important right exactly now.
So, now, as I said, I'm sitting 100 feet from the cell tower, and I am getting no signal. I mean, not a bar. Well, Ladies and Gentlemen, that tells one thing:
I have to get to the proverbial ( and perhaps literal) bottom of this conundrum. You like that word, "conundrum" ? Thanks! I love words. ( If you run into a word you don't know, I think there's a mini-dictionary above in the tool-bar....good luck)
But what I don't love, is paying out the ying-yang for a service that I do not receive. And that just brings me to the core issue: I had been RIPPED OFF.
RIPPED OFF, BY AN OUTFIT CALLED "RUSSELL CELLULAR". Ever heard of Battlefield, Missouri ? Yeah....neither had I. Until then. So I get on the phone ( I mean, my VIRGIN MOBILE cell phone (handset)). I call Russell Cellular at their BIG TIME Corporate Office in the thriving metropolis of Battlefield, MO, Green County, Missouri. I ask to speak to some one that can explain what in the unmitigated HELL is going on with my cell service.
Next thing I know, I'm in my car, driving back and forth and hither and yon, trying to get a signal. Yes, the moron at RUSSELL CELLULAR is actually asking me to do this. And I, the apparently bigger moron, is actually doing this. But, only for a moment.
Then, I tell the guy, "just stop. this is STUPID". I can see that this is all horse feces, so I tell the guy I'm hanging up, and I go over to the Russell Cellular store.
I am not really greeted by an affectionate and respectful bunch, once I make it known that I am there because I've been RIPPED OFF, and that I don't appreciate being RIPPED OFF.
Well, she, the so-called manager, gets on the phone with some jerk-off in the tech department, tells him blah, blah, blah, droning on and on, what can we do, what the heck this, and what the heck that, and they don't know, and they don't have the answers and it's not their responsibility....WHAT ??????? Say that again ?
It's not your responsibility? I've had this "handset" for two days, and I can't make a call and it's not your problem ?
I leave, and go home, and I get on the phone with RUSSELL CELLULAR. And this time, they play the badger game. You know, they toss me around from extension to extension, from this guy to that guy......and nothing.
Next day, I drive back to the retail store, and now, there's a new manager. And this manager is one of those " screw with me at your own risk" types of people; you know, like she perhaps might have spent her formative years in a women's prison ?
I get nowhere, but kicked out of the store. YES. I am literally kicked out.
And it all went down hill from there. Here's the punch line, folks: ALLTEL, I believe, was acting in concert with RUSSELL CELLULAR, to bilk, defraud, steal, gouge, and RIP OFF some small town types. Well, I ain't no small town kind of a guy. I've been baptized by FIRE. The steel in my soul has been tempered by BIG TOWN spit, sweat, and piss, and by working sometimes 18 hours a day to make people wealthy, 'cause that was my job. Making them rich. But don't piss down my back, folks and then tell me it's raining.
I told RUSSELL CELLULAR I was on to their little scam. I wrote to agencies. Nothing.
Lately I communicated with law enforcement agencies. I even talked to the Battlefield Police department. If you want to call it a "department". I thought they were going to LAUGH at me.
I wrote to State Representative Mister Eric "Mr. Big" Burlison. Well, Rep. Burlison ignored me like I had AIDS. That little trip cost me four months of my time. I then talked to the MISSOURI STATE SPEAKER OF THE HOUSE. Guess what ?
NOTHING. They must have thought I had a Helluva nerve, to actually bring a real nuts and bolts problem to their doorstep. Anyhow, I'm sure they were just too busy with their fish and goose soiree', to help a fellow citizen.
Now, I am going to the Department of Justice in D.C., Criminal Divison. We'll see where I land with that effort.
On a detective thriller note.....I found out that ALLTEL, as I was being sold that "contract that never was", was being ABSORBED by Mister Verizon....
You see? You get it ? RUSSELL CELLULAR was using that buy-out as a smoke screen to scam us. ALL OF US. It was not brilliant. But, it did keep us in the fog long enough to get our money.
RUSSELL CELLULAR: If they had any guts, they would just cut the crap, and hold up armored cars. At least I could half-way respect a crook with guts. RUSSELL CELLULAR: We will get you yet. You'll see.
This report was posted on Ripoff Report on 04/21/2013 10:10 AM and is a permanent record located here: http://www.ripoffreport.com/r/RUSSELL-CELLULAR/Battlefield-Missouri-65619/RUSSELL-CELLULAR-RUSSELL-CO-RUSSELL-CELLULAR-CORP-BATTLEFIELD-MO-THIEF-THIEVE-1045021. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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