Report: #611159

Complaint Review: RV Central aka RV Center - American RV - California RV Center - Caravans For Hire - Jeff Collison

Submitted: Mon, June 07, 2010
Updated: Mon, June 07, 2010

Reported By: UK Roadtrippers — Edinburgh United Kingdom

RV Central aka RV Center - American RV - California RV Center - Caravans For Hire - Jeff Collison

238 East Mission Blvd. Montclair, California United States of America

Phone:
Web: http://www.americanrvrentals.com/
Category: Auto Rentals

RV Central aka RV Center - American RV - California RV Center - Caravans For Hire - Jeff Collison Deposit Stolen. Retrieved by my bank. Montclair, California

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Having left it a little late to rent an RV starting on Labour Day, we struggled a bit to find any available vehicles. A friendly lady called Pat responded to our email - even going as far as to enter into some brief banter about free healthcare in the UK. The rate quoted was great so we booked the rental.

On arrival, the RV was a bit on the threadbare side and had a few faults. For the price being paid, however, we were happy - we were paying a couple of hundred dollars less than the big names in the area.

Having paid a deposit, our rental fee and a collison/accidental damage waiver, we got on our way.

The trip was great, other than being slightly concerned at the complete lack of Roadside Assistance package. On returning the RV (one way rental to Vegas), we were asked to leave it in a car park. Photos were taken and a note left thanking Jeff and Pat for the rental. This was 9 months ago. Despite in the region of 10 emails and 4 phonecalls, we still await a response.

The deposit which should have been returned never was (as far as the contract explained, with the waiver we paid for, the only circumstance that the deposit would be forefeit would be if we stole the vehicle). We have however, used the VISA Debit "chargeback" scheme through our UK bank to retrieve the money. Having provided a copy of our contract and copies of the emails that we sent (and went unreplied to), the bank removed the deposit from the company's bank account and gave it to us - advising us that Jeff had 120 days to respond/appeal.

Guess what? Havent heard a thing. We really enjoyed giving this nasty piece of work the proverbial middle finger. DO NOT RENT FROM THIS COMPANY. THEY ARE THIEVES - PURE AND SIMPLE.

This report was posted on Ripoff Report on 06/07/2010 11:19 AM and is a permanent record located here: http://www.ripoffreport.com/r/RV-Central-aka-RV-Center-American-RV-California-RV-Center-Caravans-For-Hire-Jeff-Collison/Montclair-California-91763/RV-Central-aka-RV-Center-American-RV-California-RV-Center-Caravans-For-Hire-Jeff-611159. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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