ED Magedson – Founder
RV Icebox, Jerry Collins220 Sardis Rd. Morrilton, Arkansas USA
RV Icebox, Jerry Collins Nucold Refrigeration Inc Bad Business Ethics, Take you Business Elsewhere Morrilton Arkansas
I purchased a refurbished cooloing unit in late November 2013 and gave my checking acct. info to the lady that took my order. The shipping was not bad, took about ten days and I installed the unit and seems to work fine as of now.
I received a receipt in the mail for my purchase of $455 about 4 days later and the I received another receipt for the same amount. My acct was charged for another $455 that I did not authorize and a few items that were pending inclding my rent check did not clear and I was charged insufficent fund fees.
I called all the numbers on the website and left messages because noone would answer and even left an email and did not get a response. When I did get ahold of somebody and explained the situation I was told(which I beleive it was Jerry Collins who was acting like it wasn't him) they had a computer glitch and some people were charged more than once and they thought they had caught it before the charges went out. Luckly my bank credited me back the $455 with some but not all the NSF fees. The person gave me a fax number to fax over the NSF fees and I would be reimbursed for two $29 and one $12 NSF fee and Jerry would call me back. I sent the papererwork and waited a few days and heard nothing, no call back or email.
I have been inconvieced for what should have been a simple transaction and had to get money orders for my rent because my check did not clear and I have spoken with that same man twice after and claims Jerry is always out of the office and in the second call I was told that he could authorize the amounts for the NSF fees and would send me a check that day, which was the first week of January 2014.
Today is 1 Feb and still no check. I should not have to pay fees for their mistake and I wish I would have read the ripoff report before I used them, it seems they are in the habit of keeping peoples money and I advise others to check other places for cooling units, they may be alittle more expensive, but you wouldn't have to deal with RVIcebox's and Jerry Collins bad business practices.
This report was posted on Ripoff Report on 02/01/2014 11:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/RV-Icebox-Jerry-Collins/Morrilton-Arkansas-72110/RV-Icebox-Jerry-Collins-Nucold-Refrigeration-Inc-Bad-Business-Ethics-Take-you-Business-1120100. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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