- Report: #888905
Report - Rebuttal - Arbitrate
Complaint Review: RV Icebox
RV Icebox Nucold refrigeration Poor delivery and lied to me about expected delivery date repeatedly Internet, Internet
RV Icebox of Morriton, AR appeared to have what I needed with 48 hour delivery
As it ended, I was almost 2 months having to go next door to use refrigerator while waiting
PayPal paid them for a cooling unit on 2 April. Their ad said 48 hour delivery. When it didn't arrive at end of week I called and was told 2-3 weeks on that unit. Then next week I got word thad one was on the way. When it didn't arrive, I was told that apparently it was lost in transit. After another week I was told a replacement would be shipped. When that hadn't arrived either, I called and was told a unit was arriving on Saturday delivery.
My son was killed in an auto accident in NY on Friday. I could NOT go to be with my family as I was waiting for cooling unit. When it didn't arrive on Saturday, I called Monday to be told to expect it that day. Tuesday morning I receive word that a memorial service was to be next Saturday. Had the unit arrived even on Saturday and had been as easy as they said, I could have made the service.
I called RV Icebox again that day and was told a unit was going out that day and would arrive Thursday. I was given a tracking number (which had been requested 3 times before) and it did arrive late Thursday. I found it to be in LESS than perfect condition with frame bent and foil torn loose from frame. BUT as it had taken 45 days to get it I decided to make do. The 3-4 hour job turned out to be 4-5 days with all the fitting I had to do.
I am afraid that I cannot recommend RV Icebox
Chapel Hill, TN
This report was posted on Ripoff Report on 05/27/2012 03:38 AM and is a permanent record located here: http://www.ripoffreport.com/r/RV-Icebox/internet/RV-Icebox-Nucold-refrigeration-Poor-delivery-and-lied-to-me-about-expected-delivery-date-r-888905. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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