• Report: #1089143

Complaint Review: RX Helper

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  • Submitted: Thu, October 03, 2013
  • Updated: Thu, October 03, 2013

  • Reported By: Linda — Noble Oklahoma
RX Helper
700 W Hillsboro Blvd Bldg 7 Deerfield, Florida USA

RX Helper Prescription help for the uninsured Deerfield Florida

*REBUTTAL Owner of company: We're Here To Help

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I was contacted by RX Helper o help with the cost of my husband prescriptions.  I was told he could receive his insulin, topral and liptor all for $59.95 per month.  There was a $50 sign up fee.  I authorized them to deduct the funds from my savings acct.  I received paperwork to sign via email.  When I got it it only had authorization for the Topral.  I called the company several times before I got a live person.  Lines were always busy and the automated system said I could have them call me back and would not lose my place in line.  Tried that a couple of times with no call back finally held on the line for 20 minutes and got a person. I asked why I did not receive authorization for the insulin and Liptor.  They said those were not covered.  I asked to be removed for the plan and receive a refund since I was mislead.  Then they said they coul get the insulin and would drop my monthly charge to $49.95 and would sent paperwork to authorize the insulin.  I agreed and waited for my email.  Guess what it never arrived.  I wrote a letter cancelling my plan as stated in their paperwork.  A week and a half after the letter they called in which I was cancelled.  Still no refund.  

 

Do not get hooked up with this comapny they totally mislead me and I have not received any refunds as to date.

 

BEWARE!!!


This report was posted on Ripoff Report on 10/03/2013 08:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/RX-Helper/Deerfield-Florida-33441/RX-Helper-Prescription-help-for-the-uninsured-Deerfield-Florida-1089143. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

We're Here To Help

AUTHOR: THE RX HELPER, LLC - ()

Linda,

Without knowing your last name we are unable to look you up in our system and see exactly what the situation is. I can tell you that it's impossible for you to have been on hold for more then 10 minutes as our phone system will ask you to leave a message at that point.

We do not mislead any of our customers, at the end of each enrollment we go through a recorded verification which clearly states our terms of service and policies. We would be happy to furnish you with this recording. We also mail a hard copy of our terms of service and policies to each new customer with their welcome packet, which you would have received. 

I encourage you to contact our customer service team so this issue can be resolved. Our company has helped thousands and thousands of Americans with their medications and we value you as a customer, current or past.

 

 

 

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