We agreed to purchase a Ryan Home in March of 2006, based on the fact that the builder offered $55,000 in buyer incentives. All of the good faith estimates indicated this offer, as did the initial contract that we put down $10,800 of good faith monies on. They offered us $65,000O in incentives on March 12, 2006, so we had no reason to believe that they would not honor their promise.
On March 16, I was called into the sales office on short notice to sign a purchase agreement. I rushed from work and wanted to read through the agreement with Katie. She stated that she had another appointment, so rushed through the contract. It appeared correct, but when I got down to page 4, I noticed that she had marked through the initial $616,015 and put in $640,014. I immediately gravitated to that error of which she stated "that is just if you decide not to go with our lender, NVR". I moved on through the docs, and left.
What we later realized, in September 06, after trying figure out how we went from $585,000 to the $644,000, and that there was a $30,000 / $40,000 dollar difference/increase in the contract that we could not account for. NVR sold our loan to Countrywide within days of our purchase. When we called NVR in September 07 to discuss, page 4 of the initial agreement, which indicated $25,000 in incentives instead of the $55,000 they initially promised, and was told that they no longer service the loan so it is not their responsibility. That was a $30,000 mistake that they did not honor, although we used Ryan Homes preferred lender, NVR.
We tried to contact our Ryan Homes salesperson, to discuss, and to give her a chance to rectify, and were told that she was no longer with the company. She had made several crucial mistakes during the contract process (placing us next to an exact model, and asking us to change our home front and features, she forwarded the wrong information to our NVR loan officer on several occasions, she failed to send our home owner's association guidelines book (sent it 20 days after we signed our contract, but promised it that day, wrote the wrong appliance package on contract...I could go on).
We are currently filing a complaint with HUD to assess our course of action. We believe that they did the old 'bait and switch' on us and do not wish to honor a promise they stated in writing. We have all of the documents as evidence of this infraction. We have been trying to resolve this for more than two year now, and have been shuffled around and ignored just as long.