Moved from FL to CA. RYDER MOVING AND STORAGE made it very stressful for me. Where do I start . . . Salesman(josh socher) was hard to reach. That should have been my first clue to run. I requested May 15th move day with 16th as backup. They called day before saying it would be the 16th, which was fine. Then I get a call the eve of the 15th saying they will be there that night btwn 7 & 8pm. Despite my pleas for them not to come until the next day, the truck showed up at 8:45PM & stayed until midnight. It was a small truck, so they explained that my stuff would be repacked onto the big truck later. Oh great! More chances for it to get dropped and damaged. The contract does state they charge for packing materials, but since all my stuff was packed, I didn't think it would apply to me. I was told they would wrap furniture, but it wasn't explained that I would be charged for tape and also a LABOR FEE for the time it takes them to tape and wrap items. They also found an excuse to crack out a few boxes and charge me for those too. It ended up being $250 additional!
Now the real fun starts. . .I get a call the day before delivery saying RYDER lost my check because somebody's purse was stolen. RYDER wanted the entire amount in cash on delivery. They agreed to pay the stop payment fee but when I logged into my account, my check had ALREADY CLEARED! I tried calling them back and also tried to reach josh socher who i found out is the owner, not just my salesman, so therefore they scammed me the whole way. he even put me on hold to ask "the manager" for a discount, and now HE IS THE ACTUAL OWNER, and I couldn't even get HIM OR ANYONE ELSE FOR THAT MATTER on the line. They finally called me and agreed that my check wasn't included in the ones "stolen". I asked him to please make sure the driver knew my check wasn't lost so I wouldn't have any problems with delivery and he said he already informed the driver. About an hour later the driver called and said my amount due had gone up. Nobody told him! It was finally worked out and my stuff was delivered . . .a day late . . . because the job ahead of mine had 5x more furniture than they listed and it took more time. (thats what they told me). In the end my furniture was picked up and delivered. There were a few scraps and dings on some items, but I guess thats to be expected. I didn't like how stressful RYDER made this for me, changing the pickup time twice and coming so late in the evening telling me I didn't have a choice because they had other jobs. I expected to be charged for actual weight, but the additional LABOR charges I wasn't expecting, but felt what could I do now, I needed to get moved & they knew it.
WELL WELL WELL, LOOKS LIKE I FOUND YOU AGAIN MR. SOCHER, AND THIS TIME YOU WILL NOT GET AWAY WITH SCAMMING THE INNOCENT! THE FEDS AND I ARE AFTER YOU AND YOU WILL BE BROUGHT DOWN, AND THE MONEY WE'VE ALL WASTED LOOKING FOR YOU WILL GO TO GOOD JUSTICE WHEN YOU'RE BEHIND BARS!!!! They ripped me off, and don't think for 2 seconds they wouldn't rip you off either.
JOSH SOCHER DOESN'T CARE ABOUT ANYTHING EXCEPT TAKING YOUR DEPOSIT! THAT IS IT. and once they put you on the truck, they know at that point you are stuck. The whole story about losing my check brought this experience full circle & seemed made up and then delivery was also a day late. Never again! NEVER AGAIN, YOU WILL GO DOWN RYDER, JUST LIKE GLOBAL, JUST LIKE MOVING DIRECT, JUST LIKE MAINLINE, JUST LIKE ZOOZ, JUST LIKE ALL OF THEM YOU WILL GO DOWN SOCHER AND THE GANG!