• Report: #985279

Complaint Review: RYDER MOVING AND STORAGE

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  • Submitted: Thu, December 20, 2012
  • Updated: Wed, February 20, 2013

  • Reported By: jldeen — Campbell California United States of America
RYDER MOVING AND STORAGE
510 Nw 84th Ave Suite 224 Internet United States of America

RYDER MOVING AND STORAGE Storage and Moving Service, Inc. Ripoff scam fraud joke Internet

*Consumer Comment: I have a claim "Pending" with them..

*REBUTTAL Owner of company: THANK YOU JLDEEN

*Author of original report: UPDATE FROM JLDEEN

*Author of original report: UPDATE FROM JLDEEN

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First off, this company is a DBA for the real company Storage and Moving Services, Inc. This can easily be verified by checking out http://sunbiz.org and looking up the business name and the fictitious name. Storage and Moving Services and by-proxy, Ryder Moving and Storage is owned by Josh Socher. Just google his name and you will see numerous rip-off reports under various moving companies. He has a very interweb documented footprint of all his various scams. DO NOT WORK WITH ANY COMPANY HE IS PRESIDENT OF OR AFFILIATED WITH. Now, my story...

Storage and Moving Services, Inc DBA Ryder Moving and Storage acted as a booking agent for Progressive Relocation Systems. An agent by the name of Conrad Quinter and I spoke and discussed all the items in my 2BR / 2BA condo. I had just recently moved in so I rattled off all the recently acquired furniture as I would have to move from FL back to the state of CA. He then came by on a Sunday night to do an in home legally binding estimate. He provided me a quote of $2600 through Progressive Relocation Systems. The movers came this past Friday morning and said the price quoted was severely wrong. The move was quoted per cubic feet and I was quoted 583 cubic feet by the Moving and Storage services representative. The actual amount of the move would be 800 cubic feet which was equivalent to $1000 more!!! 

I raised hell on earth and eventually settled for $3K ($400 more than my originally signed contract stated) only because I didn't want to have to go through the hassle of finding another moving company when I was all packed up. Progressive's settlement included the need for me to file a charge back on the amount deposited. They wrote my bank an email supporting the chargeback claim and we are still in dispute with them. Also, the standard amount required to book a move is 10% and Conrad charged me $650 -- 25% and then Moving and Storage services took the deposit (their commission), never gave it or the move to the moving company and screwed myself as the customer over. 

The worst part is -- they won't even acknowledge their screw up by returning the deposit when they failed to comply with the legally binding contract. I have since filed a BBB dispute, Attorney General claim, a charge back with my bank and will not stop until every single person considering to move reads their unethical business practices online.

What a joke of a company -- I was even told that this wasn't the first time Conrad or this company had done such a thing and they just let him continue booking moves like that.

On top of that, my furniture finally made it to CA and parts of my bed are missing, they scratched up my new hardwood floor, my dresser is badly damaged and my breakfast nook table will never see another breakfast again. I can't get anyone on the phone and they don't respond to email. I will be taking this as far up the ladder as I can go but as I understand it, Josh already has quite a few indictments he is dealing with. So, if looking to book a move with this company or any company that has "Storage and Moving Services" listed along with another company name (acting as a booking agency)... RUN!

More links to support my claim:

http://transportation-services.findthedata.org/l/1646614/Ryder-Moving-And-Storage

http://safer.fmcsa.dot.gov/query.asp?searchtype=ANY&query_type=queryCarrierSnapshot&query_param=USDOT&query_string=2305174&Go.x=13&Go.y=8

http://sunbiz.org/scripts/cordet.exe?action=DETFIL&inq_doc_number=P11000058545&inq_came_from=NAMFWD&cor_web_names_seq_number=0000&names_name_ind=&names_cor_number=&names_name_seq=&names_name_ind=&names_comp_name=STORAGEMOVINGSERVICES&names_filing_type=

This report was posted on Ripoff Report on 12/20/2012 10:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/RYDER-MOVING-AND-STORAGE/internet/RYDER-MOVING-AND-STORAGE-Storage-and-Moving-Service-Inc-Ripoff-scam-fraud-joke-Interne-985279. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

I have a claim "Pending" with them..

AUTHOR: ScottyVV - ()

Hello, I just read what you wrote about this company and I was looking for some information from you.  I just finished a move, and it was complete disaster from the beginning.  I've been trying to call them at 866-202-0264, 754-220-6200 and 954-773-8189.  I have gotten nowhere.  I see that your sitaution has been resolved, so I was wondering if you would assist me in getting in contact with these people.  Do you have any other numbers, POCs, ANYTHING that will help me?  Thanks

Scott

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#2 REBUTTAL Owner of company

THANK YOU JLDEEN

AUTHOR: SCAMMED CUSTOMER - (United States of America)

I want to personally thank JLDEEN, for taking time and writing a rebuttal on her situation with her move, Also i want to thank her for telling the truth in how our Company Ryder Moving And Storage had nothing to do with what happened to her move as she explain's,at the time she moved we had a seperate division schedualing moves for another company "who the customer mentions" which is  the moving company who actually rendered the service for her move, not our company, we had just at that time had taken the reservation for them (but had nothing to do with the pick up, move,or delivery as the customer states. I also appreciate her in her rebuttal explaining how even though our company had nothing to do with her move we made sure she was compensated on lour end, as here at Ryder Moving and Storage we try to be the "honest movers in the industry" and that's why we only do our own reservations,pick-ups,and deliveries now and going forward!!! So thank you again JLDEEN for rebutteling your first remarks and setting the facts straight!!!
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#3 Author of original report

UPDATE FROM JLDEEN

AUTHOR: jldeen - (United States of America)

After speaking with Josh Socher and Conrad the situation has been resolved. They apologized profusely for the position I was put in and explained that my complaints were actually with the moving company, Progressive Relocation Systems.

Even though Ryder Moving and Storage did not profit from my move, they agreed to refund the fee they received for acting as a booking agent. I do believe that Josh and his team are trying to do the right thing and consider customers by treating them with integrity and care. Please disregard my review as it won't let me remove it. 
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#4 Author of original report

UPDATE FROM JLDEEN

AUTHOR: jldeen - (United States of America)

After speaking with Josh Socher and Conrad the situation has been resolved. They apologized profusely for the position I was put in and explained that my complaints were actually with the moving company, Progressive Relocation Systems.

Even though Ryder Moving and Storage did not profit from my move, they agreed to refund the fee they received for acting as a booking agent. I do believe that Josh and his team are trying to do the right thing and consider customers by treating them with integrity and care. Please disregard my review as it won't let me remove it. 
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