• Report: #1076682

Complaint Review: Rac Acceptance

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  • Submitted: Sat, August 17, 2013
  • Updated: Sat, August 17, 2013

  • Reported By: Brook — Joplin Missouri
Rac Acceptance
32nd st Joplin, Missouri USA
  • Phone:
  • Web:
  • Category: Loans

Rac Acceptance theft....taking but "loosing" payments Joplin Missouri

*UPDATE Employee: I work at RAC...

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My fiance and I went to FFO to get a living room set of couch loveseat and recliner. we were told we would have payments of approximately $150 per month for x amount of months. we paid the down payment on the spot and picked the furniture up later that week. 

The next month we made the payment split bewteen 2 cards, they accepted it, no problem. the next month my fiance went to pay they took a  double payment around $300 which was drafted from out account. later they tell us that we never made a payment and we are months behind and have turned us to collections. we have taken 2 bank statements to them indicating that the money was taken from our account but those have been mysteriously lost also. we received another call from them today stating that they have not received any payments from us since our split card payment which means they have lost all of our payment or stolen then either one. they are now threatening a law suit against us. 


This report was posted on Ripoff Report on 08/17/2013 11:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/Rac-Acceptance/Joplin-Missouri-64801/Rac-Acceptance-thefttaking-but-loosing-payments-Joplin-Missouri-1076682. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

I work at RAC...

AUTHOR: Jana - ()

Hi, I work for RAC and what you’ve described is very concerning. We never want our customers to have this kind of experience in our stores. I know that RAC takes these types of issues very seriously. You should call our customer care line at 1-800-422-8186 ASAP so they can speak with you directly and get to the bottom of what’s going on. Thanks.

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