• Report: #6706

Complaint Review: Raceway Ford

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Thu, September 20, 2001
  • Updated: Mon, May 20, 2013

  • Reported By:Seattle Washington
Raceway Ford
5900 Sycamore Canyon Blvd. Riverside, California United States of America

Raceway Ford rip-off to first time buyer, Single Mom, mistreatment of immigrant *UPDATE my demands *REBUTTAL *UPDATE Raceway not recommended by Ford Motor CO. *UPDATE Raceway employees file nasty bogus Rip-off Reports on competitors *REBUTTALS

*0: I worked there long enough to see and know who and what they are.

*0: Thank you for the advertisement. I believe customers are smart enough to know an over stated BS story when they see it.

*0: Thank you for the advertisement. I believe customers are smart enough to know an over stated BS story when they see it.

*0: Thank you for the advertisement. I believe customers are smart enough to know an over stated BS story when they see it.

*0: My family has been dealing with them for many years and all our vehicles were brought there.

*0: Raceway Ford is now Blue Oval Certified

*0: In an effort to discredit this Rip-off Report on RACEWAY FORD, employees at Raceway Ford file disgusting & bogus Rip-off Reports against their competitors. CLICK ON THE LINKS TO THOSE REPORTS BELOW

*0: Raceway not recommended by Ford Motor CO.

*0: I have never heard of a car dealer releasing someone from a signed sales contract.

*0: My Demands!

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

Lost Rip-off Reports:::::

NOTICE: This is one of over 100 Rip-off Reports that was originally lost during the week of September 5th through the 12th. We have been UPDATING the original Reports from another data base 10 reports a day. This cannot and will not happen again.

Submitted: 9/8/01 Modified: 9/10/01

My sister-in-law needed to buy a car for her daughter in high school. Recently divorced and a mother of three she needed to make a good buy. This would be her first time buying a car by herself.

She needed to go to a dealer she could trust because understanding english is a problem. She saw an ad by Raceway Ford stating that they could be trusted. She is not from this country so her english is limited.

She found a car she liked and made an offer for 10,000.00 and they agreed. They went inside to write it up. She signed and initialed where they told her to. Unfortunately she didn't read the contract carefully, she trusted them to do the right thing by explaining everything. No way did she understand the contract, because, when she got home and relatives reviewed the contract, it was not the deal she thought she had made.

According the contract she bought the car for.... cash price vehicle 14,495.00. instead of $10,000 .. it's $4,990 more than agreed, including the extra charge for accessories for a used car? $495.00

14,990.00 is the total she is now paying before interest! We have know idea what "accessories" they are talking about. I thought when you bought a used car everything came with it. They charged her another 1,995.00 for a service contract, that she didn't know she bought. She didn't need it or want it.

By far the biggest rip-off was the interest rate they charged her 17.5%. She has good credit they even told her so and stated her interest rate would be around 8.5%. She gave 4,000.00 down and when she is done paying for a used car with over 68,000 miles on it she will have paid $26,676.20. What a Rip-off!

So much for trusting people. If there is a way to change this contract we would like to change the interest rate, get rid of the service contract, and eliminate the 495.00 for "accessories" She bought the car on 8/25/01.

From the very first day the car has been having problems. She called and they said wait a week to see if anything else is wrong and then you can bring the car in. No one will come to the phone to answer her questions, giving her a time to drop off the car to be fixed as promised. According to her mechanic it needs a major tune-up, brakes, and an alignment.

When she bought the car they specifically told her the car was thoroughly checked over mentioning the brakes and the car was in good tune. Both are another lie. #6572 ..6706


This report was posted on Ripoff Report on 09/20/2001 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Raceway-Ford/Riverside-California-92507/Raceway-Ford-rip-off-to-first-time-buyer-Single-Mom-mistreatment-of-immigrant-UPDATE-my-6706. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Raceway Ford

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 10Consumer 0Employee/Owner
Updates & Rebuttals

#1 0

I worked there long enough to see and know who and what they are.

AUTHOR: - ()

This email is a rebuttal to RipOff #6706.
It was sent by exemployee at exemployee@icanttellyou.com.

Raceway Ford rip-off to first time buyer, Single Mom, mistreatment of immigrant *UPDATE my demands *REBUTTAL *UPDATE Raceway not recommended by Ford Motor CO. *UPDATE Raceway employees file nasty bogus Rip-off Reports on competitors *REBUTTALS (#6706)

They filed the following to the above Rip-Off Report:

Their email: exemployee@icanttellyou.com
Their name: exemployee
Their phone number: not at this time
Their relationship to the company: Advocate

Rebuttal:
Well well well, I see they are still at it. I was looking for something else on the net in Riverside CA and I see here are my old buds still ripping people off. Boy have I got a long story I could tell, but I don't have much time right now except to stay clear of these guys. Nothing but a bunch of thugs. How do I know all this? Well I worked there long enough to see and know who and what they are. No, I'm not a disgruntled employee. I
left on good terms.

Even those who work there now in sales and service know it, but that's their livelihood so I can forgive them. Those who will not go along with screwing their customers will not last in the service department or as a salesman.. I have moved on now like many others. I'm sure not all of them have left Raceway for the same reason.

NO, I will not give my name. These are thugs we are dealing with. And I don't use the term loosely.

You guys have a great site here. Very impressed with the amounts of money you're saving people. I'm sure many people say, how can we believe all this. I believe it. Especially when you start seeing repeated stories on these companies. Keep up the good work and thank America for Freedom of Speech.
Respond to this report!
What's this?

#2 0

Thank you for the advertisement. I believe customers are smart enough to know an over stated BS story when they see it.

AUTHOR: - ()

They filed the following rebuttal to the above Rip-Off Report:



Their email: salesforce@msn.com

Their name: Dedicated sales person

Their phone number: no

Their relationship to the company: Devotee



Rebuttal:

I am and employee of Raceway Ford for sometime now. I can understand why the owner and management are so upset at the reports on them and are wanting to sue you. Yes there have been some complaints that I am aware of and they are usually worked out. We are not perfect. All the sales and finance people here work hard to earn your business. We go the extra mile.



I know the sales manager fixed the mistakes on this particular deal that was reported and completely satisfied the Spanish lady. I know she understood English more than she revealed.



We have a wonderful selection of trucks and cars, we are good hard working, honest people and are willing to help anyone in anyway we can.



I want you to know that a customer came in because of this article they found on the Internet. We sold them a car. They thought the article was so ridiculous, it's actually helping us. Personally I believe in your website but it definitely has a few flaws. Like us nothing is perfect. I don't agree with our people making phony postings on your web site either. I had nothing to do with that and I'm not sure who did. I have my suspicions.



Thank you for the advertisement. I believe customers are smart enough to know an over stated BS story when they see it. We made a mistake and we fixed it.



Thank you.

Dedicated employee

Raceway Ford
Respond to this report!
What's this?

#3 0

Thank you for the advertisement. I believe customers are smart enough to know an over stated BS story when they see it.

AUTHOR: - ()

They filed the following rebuttal to the above Rip-Off Report:



Their email: salesforce@msn.com

Their name: Dedicated sales person

Their phone number: no

Their relationship to the company: Devotee



Rebuttal:

I am and employee of Raceway Ford for sometime now. I can understand why the owner and management are so upset at the reports on them and are wanting to sue you. Yes there have been some complaints that I am aware of and they are usually worked out. We are not perfect. All the sales and finance people here work hard to earn your business. We go the extra mile.



I know the sales manager fixed the mistakes on this particular deal that was reported and completely satisfied the Spanish lady. I know she understood English more than she revealed.



We have a wonderful selection of trucks and cars, we are good hard working, honest people and are willing to help anyone in anyway we can.



I want you to know that a customer came in because of this article they found on the Internet. We sold them a car. They thought the article was so ridiculous, it's actually helping us. Personally I believe in your website but it definitely has a few flaws. Like us nothing is perfect. I don't agree with our people making phony postings on your web site either. I had nothing to do with that and I'm not sure who did. I have my suspicions.



Thank you for the advertisement. I believe customers are smart enough to know an over stated BS story when they see it. We made a mistake and we fixed it.



Thank you.

Dedicated employee

Raceway Ford
Respond to this report!
What's this?

#4 0

Thank you for the advertisement. I believe customers are smart enough to know an over stated BS story when they see it.

AUTHOR: - ()

They filed the following rebuttal to the above Rip-Off Report:



Their email: salesforce@msn.com

Their name: Dedicated sales person

Their phone number: no

Their relationship to the company: Devotee



Rebuttal:

I am and employee of Raceway Ford for sometime now. I can understand why the owner and management are so upset at the reports on them and are wanting to sue you. Yes there have been some complaints that I am aware of and they are usually worked out. We are not perfect. All the sales and finance people here work hard to earn your business. We go the extra mile.



I know the sales manager fixed the mistakes on this particular deal that was reported and completely satisfied the Spanish lady. I know she understood English more than she revealed.



We have a wonderful selection of trucks and cars, we are good hard working, honest people and are willing to help anyone in anyway we can.



I want you to know that a customer came in because of this article they found on the Internet. We sold them a car. They thought the article was so ridiculous, it's actually helping us. Personally I believe in your website but it definitely has a few flaws. Like us nothing is perfect. I don't agree with our people making phony postings on your web site either. I had nothing to do with that and I'm not sure who did. I have my suspicions.



Thank you for the advertisement. I believe customers are smart enough to know an over stated BS story when they see it. We made a mistake and we fixed it.



Thank you.

Dedicated employee

Raceway Ford
Respond to this report!
What's this?

#5 0

My family has been dealing with them for many years and all our vehicles were brought there.

AUTHOR: - ()

This email is a rebuttal to RipOff #6706.

It was sent by Non of your business at nonofyourbz@aol.com.



Raceway Ford rip-off to first time buyer, Single Mom, mistreatment of immigrant *UPDATE my demands *REBUTTAL *UPDATE Raceway not recommended by Ford Motor CO. *UPDATE Raceway employees file nasty bogus Rip-off Reports on competitors (#6706)



They filed the following rebuttal to the above Rip-Off Report:



Their email: nonofyourbz@aol.com

Their name: Non of your business

Their phone number: 1800get a life

Their relationship to the company: Supporter



Rebuttal:

You people at the Rip-off Report are so full of crap! Get a grip. Get a life! Raceway Ford is now a Blue Oval Dealer, I called and checked it out too. The only reason they were not a blue oval dealer, there was a misunderstanding between the dealer and ford. My family has been dealing with them for many years and all our vehicles were brought there. They

never screwed us once and we have always had the best service. The people who filed this complaint is probably looking for a lawsuit. IT's people like you that make this country bad. They are the most honest dealer and I have boughtmany cars in my time. I dnot believe there is one ounce of truth to this story.

Get a life people!
Respond to this report!
What's this?

#6 0

Raceway Ford is now Blue Oval Certified

AUTHOR: - ()

It was just bought to our attention that Raceway Ford is NOW a Blue Oval Dealer. This is an alleged certification by Ford Motor Company.



When badbusinessbureau.com first investigated this, there was no Blue Oval Certification.



Here is the meaning that Ford gives for Blue Oval Certified. The following is off their web site:



What is Blue Oval Certified?

Blue Oval Certification is bestowed upon a dealership as recognition from Ford Motor Company for the high level of customer satisfaction achieved with every purchase, lease and service experience. A dealer must pass a certification process to be awarded this recognition. The Blue Oval Certified thumbprint is a symbol of personal commitment to customer satisfaction. The thumbprint represents the commitment of every employee to provide their own unique brand of personal service to meet and exceed customer expectations.
Respond to this report!
What's this?
Here are links to Rip-off Reports that the employees at Raceway Ford field against their competitors, in an effort to discredit this Rip-off Report. There were about 30 others they filed. Those were deleted. We left 3 of them to give you an idea who these people are. The others were to vulgar so we deleted them.









Raceway Ford files disgusting and vulgar Rip-off Report on Riverside Toyota and others to discredit Rip-off Report filed against themselves
Respond to this report!
What's this?

#8 0

Raceway not recommended by Ford Motor CO.

AUTHOR: - ()

Raceway Ford is the only Ford Dealership in their area that is not Certified by Ford as a Blue Oval Dealer:::



Here is what Blue Oval means to Ford Motor Company:



What is Blue Oval Certified?

Blue Oval Certification is bestowed upon a dealership as recognition from Ford Motor Company for the high level of customer satisfaction achieved with every purchase, lease and service experience. A dealer must pass a certification process to be awarded this recognition. The Blue Oval Certified thumbprint is a symbol of personal commitment to customer satisfaction. The thumbprint represents the commitment of every employee to provide their own unique brand of personal service to meet and exceed customer expectations.



HERE ARE THE OTHER DEALERS IN THE INLAND EMPIRE, SOUTHERN CALIFORNIA AREA: Every dealer is Certified Blue Oval except Raceway Ford!



1 Fritt's Ford 8000 Auto Drive

Riverside, CA 92504 Tel: (909) 687-2121

Fax: (909) 353-0567 4.3 miles

>>>>BLUE OVAL CERTIFIED



2 Raceway Ford 5900 Sycamore Canyon Blvd.

Riverside, CA 92507 Tel: (909) 784-1000

Fax: (909) 248-6446 5.4 miles

--- no certification ! ---



3 Moss Bros. Ford 1700 West Valley Boulevard

Colton, CA 92324 Tel: (909) 825-1212

Fax: (909) 424-1873 6.1 miles

>>>> BLUE OVAL CERTIFIED



4 Sunrise Ford 16005 Valley Blvd.

Fontana, CA 92335 Tel: (909) 822-4401

Fax: (909) 434-0539 7.8 miles

>>>> BLUE OVAL CERTIFIED



5 Trans - West Ford Truck Sales 10150 Cherry Ave

Fontana, CA 92335 Tel: (909)428-3435

Fax: (909) 829-4721 8.8 miles

>>>> BLUE OVAL CERTIFIED



This information came from Ford.com
Respond to this report!
What's this?

#9 0

I have never heard of a car dealer releasing someone from a signed sales contract.

AUTHOR: - ()

This email is a rebuttal to RipOff #6706.

It was sent by Adolph at adolphchrist@godisdead.com.



Raceway Ford rip-off to first time buyer, Single Mom, mistreatment of immigrant *UPDATE my demands (#6706)

They filed the following rebuttal to the above Rip-Off Report:



Their email: adolphchrist@godisdead.com

Their name: Adolph



Their relationship to the company: Devotee



Rebuttal:

Quote:>>> Since this Rip-off Report was filed, a consumer advocate from badbusinessbureau.com called and spoke to AJ from finance. AJ then called back and was willing to rip up the contract, unwinding the entire deal and refund the $4,000 payment.



If we unwind the deal, it will be even harder for my sister-in-law to get financing at a reasonable rate. <<<

******************

Let me get this straight:

the badbusinessbureau got this contract cancelled and now you want another contract at your new terms? I don't know how in hell the badbusinessbureau accomplished this, but it's a virtual miracle!



I have never heard of a car dealer releasing someone from a signed sales contract.



It sounds to me as if your sister-in-law and you are now being as

unreasonable (or maybe even more so) than the dealer you're complaining about. Geez! After the BadBusinessBureau cut you loose? Go badbusiness bureau!
Respond to this report!
What's this?

#10 0

My Demands!

AUTHOR: - ()

Update Submitted: 9/8/01

Modified: 9/10/01



Since this Rip-off Report was filed, a consumer advocate from badbusinessbureau.com called and spoke to AJ from finance. AJ then called back and was willing to rip up the contract, unwinding the entire deal and refund the $4,000 payment.



If we unwind the deal, it will be even harder for my sister-in-law to get financing at a reasonable rate.



My sister-in-law demands that:



The current contract be voided and replaced with a contract with no bogus charges like extras and an overpriced, not authorized service contract.



Car price as originally agreed to ... $10,000



Financing rate to be charged 8.5% and no higher than 9%



It will cost around $300 to $400 to get the car properly tuned, oil changed, and the brakes fixed. I will take it to a shop of my choice and they will pay for it.



badbusinessbureau.com AKA Rip-off Report stated to me the following, that the stress and aggravation they have put my sister-in-law through is not fair. She should be compensated. Their selling tactics of deceit should be a crime and Raceway Ford should be punished. It's wrong to get a customers confidence, sit them down and say, OK, sign here, sign her, here and here. These car salespeople are professionals at ripping off the consumer, by relaxing them, getting their trust, consumers never suspecting they are being screwed.



What's even more outrageous, they knew she did not understand English that well. They had no one available to interpret, but the sales man assured her he was helping her.



Again, she never bought a car before and is a very trusting person.Consumer rape is what the badbusinessbureau.com calls it.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory
dedication