• Report: #320928

Complaint Review: Radio Shack Corp. ,not Franchise Locations

  • Submitted: Tue, March 25, 2008
  • Updated: Sun, April 20, 2008

  • Reported By:not disclosed New York
Radio Shack Corp. ,not Franchise Locations
300 Radioshack Circle Fort Worth, Texas U.S.A.

Radio Shack Corp. ,not Franchise Locations Damaged product, lied to, cheated, information not protected, decitful Fort Worth texas

*UPDATE Employee: What?

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As A Former employee at radio shack i can assure you i am not disclosing this information out of hate for the company. i had a decent work experience there. what i can say is i often felt bad for customers and even refused to sell a product because i knew it was damaged or defective.

RadioShack has a "repair system" but not all products are eligable for repair, inspection and repackaging or refurbishment. All products are returnable, but there are products that are not eligable for the repair system (RMAC is the name of the service) and the company does not allow to be thrown away or scraped.

These products include headphones, blue tooth accessories, Cordless phones, all audio and video wires, and most radio shack branded products. These products are repackaged in the store with no inspection and usually with the known fact that is indeed damaged or defective or even dirty.

customers that purchase a repackaged product are entitled to a 10% discount but never receive it because that information is not available to the consumer, often if a customer inquires about the integrity of a products box they are assured it is a new product and not damaged (which in most cases is a lie). customers who are sure of previous use or refurbishment often ask for a discount and we are instructed by the company to decline the request and will be questioned if we do grant the discount.

Many customers leave the store with damaged products and return them. when the product is returned we take 10% from the amount paid because it assumed that the 10% off was given at the time of purchase. If and when the customer asks why we tell them there is a 10% restocking fee. (the company has the "right" to do this based on information on the back of the receipt. but is a total lie because radio shack does not collect a restocking fee.)

Next topic of interest is the poor protection of customer information. employees can access a customers receipts, warranty information, cellular accounts, phone numbers, address, a credit account number and their social security number with out consent of a manager. I have experienced this information being used for fraudulent use. including insurance fraud for insured products. customers are reassured that the information will be kept private and protected, but the privacy is loose and the protection is minimal

When Shopping at radio shack all i can do is warn you to only buy product factory sealed or you have an employee show you that there is absolutely no problems or prior use, if there is insist on the 10% and refuse to buy if it is not granted.

For you convience
not disclosed, New York
U.S.A.

This report was posted on Ripoff Report on 03/25/2008 12:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Radio-Shack-Corp-not-Franchise-Locations/Fort-Worth-Texas-76102/Radio-Shack-Corp-not-Franchise-Locations-Damaged-product-lied-to-cheated-information-320928. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

What?

AUTHOR: Kevin - (U.S.A.)

I'm not sure whether you worked at a shady store or are just plain lying, "Anonymous Author", but there are a few things about your report that should be corrected. I have listed those below.

1. "there are products that are not eligable for the repair system (RMAC is the name of the service) and the company does not allow to be thrown away or scraped."
--Not only do we have the ability to scrap (or sometimes store-use) returned items that are not RMAC eligible, but per company policy, we are required to do so if the item is not in resellable condition.

2. "These products are repackaged in the store with no inspection and usually with the known fact that is indeed damaged or defective or even dirty."
--While I cannot comment on other stores throughout the company, in our district, we do attempt to repackage returned merchandise in a presentale manner. Also, if the merchandise is defective, or if we cannot test it, we scrap it per policy.

3. "customers that purchase a repackaged product are entitled to a 10% discount but never receive it because that information is not available to the consumer, often if a customer inquires about the integrity of a products box they are assured it is a new product and not damaged (which in most cases is a lie). customers who are sure of previous use or refurbishment often ask for a discount and we are instructed by the company to decline the request and will be questioned if we do grant the discount."
--There is no discount of any kind on repackaged products. This is because all repackaged products come with a free "Premium Warranty" which doubles the manufacturer's warranty by up to 1 year. During repackaging, the item is labeled as such. Also, we do not collect a restocking fee. As such, neither the customer nor the store loses 10% on returns.

4. "employees can access a customers receipts, warranty information, cellular accounts, phone numbers, address, a credit account number and their social security number with out consent of a manager."
--Absolutely false. RadioShack uses several measures to protect private information ranging from high-grade encryption on our computer systems to physically locking down receipts and other vital data where only the store manager has access to it. While I will admit that there are areas in which we could improve security even more, It is not as easy to access personal information as you mention here.

And before anyone asks, I do work at a RS corporate store, which is how I know all of this. :)
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