- Report: #664314
Report - Rebuttal - Arbitrate
Complaint Review: Radio Shack Replacement Service Plan/Radio Shack
Radio Shack Replacement Service Plan/Radio ShackInternet United States of America
Radio Shack Replacement Service Plan/Radio Shack Radio Shack Replacmeent Service Plan is a Rip Off, Internet
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I did not get the emailed voucher and called the service plan again on Thursday, November 18. When the plan called the Greenbelt store, they were told by the manager that she had no recollection of the transaction. I called the service plan again on Friday, NOvember 19 and was told that I had to contact the store for the items and I was responsible for ensuring that the items got to the replacement plan, even though the store now had the items and there was a record of the call between the clerk and the store. I was told by the agent that I would not get my money back unless the service plan got the tracking number of the FedEx package the store used to send the items back.
The agent on the phone went so far as to tell me he had to get off the line with me and answer other people's calls when I suggested a conference call with he, myself, and the store that I would make immediately. Needless to say, when I tried to conference us, he mysteriously dropped off the call on Friday. So, I called the store on Saturday and spoke with Chris, the clerk who handled the transaction when I went in on Friday, NOvember 11. He said FedEx had picked up the items on Monday, NOvember 15. He had not called and given the service center the tracking number. I want my money back and write this to warn others to think twice/thrice, before purchasing the plan.
This report was posted on Ripoff Report on 11/20/2010 04:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/Radio-Shack-Replacement-Service-PlanRadio-Shack/internet/Radio-Shack-Replacement-Service-PlanRadio-Shack-Radio-Shack-Replacmeent-Service-Plan-is-664314. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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