- Report: #456460
Report - Rebuttal - Arbitrate
Complaint Review: Radio Shack--Vincent Dreyer
Radio Shack--Vincent DreyerFair Oakes Mall Fairfax, Virginia U.S.A.
Radio Shack- -Vincent Dreyer Radio Shack Fair Oakes Mall Fairfax Virginia
*REBUTTAL Individual responds: To "Ryandc's" Wife
I find my wife and we return to Radio Shack, they were pretty busy so we decided to go up to the AT&T kiosk near Radio Shack. A man there punched in our information and we realized that Vince had upgraded my account, added a new telephone line (for a phone I didn't even have) added a media plan, and text messageing to all three lines, and changed the phones listed within my account to the phones he thought I would buy.
We returned to Radio Shack angry as you may assume. Vince was arrogant, sarcastic, and rude as he implied that my wife and I were having a bad day, and taking it out on him, and he lied and said that I authorized the phones but left when he went to get the contract for me to sign.
He shook my hand as I left the first time knowing I may return with my wife to decide if the increase in price was worthi it, and if she liked the phones they had. AT&T attempted to charge a cancellation fee form the phone line that Vince illegally added. Finally Vince got my account straightened out and back to normal, however he never acknolwedged that he did anything wrong.
What it boils down to is that Vince illegally entered me into a contract with a third party,, with no authorization, signature ect. He claims that Radio Shack doesn't need a password, social, or signature to change your account.
We called customer service and was told the DM would call us in 48 hours. Another customer service rep called yesterday, I told her the storey again, and she is "forwarding" the matter to the DM.
Be careful because Radio Shack believes they can enter consumers into contracts whenever they want with no reprecussions.
This report was posted on Ripoff Report on 05/29/2009 07:47 AM and is a permanent record located here: http://www.ripoffreport.com/r/Radio-Shack-Vincent-Dreyer/Fairfax-Virginia/Radio-Shack-Vincent-Dreyer-Radio-Shack-Fair-Oakes-Mall-Fairfax-Virginia-456460. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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