- Report: #1101842
Report - Rebuttal - Arbitrate
Complaint Review: Radio Shack
Radio Shack5409 N. Broadway Plaza Chicago, Illinois USA
Radio Shack Would not fix my broken cell phone screen at the price quoted and paid for Chicago Illinois
*UPDATE Employee: Actually..
*UPDATE Employee: Yeah they screwed up....
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I went in and asked the cashier how much it would cost to repair the crackedgi screen on my galaxy s4 cell phon He looked it up and said that it would be $79.99 plus tax and that it would take 5 to 7 days to be ready.
A week later I was told that they made a mistake and that the price was $275 and that they would give me a flip phone with 400 minutes for a month while I waited for my phone to be repaired. I told the gentlemen that since he quoted the wrong price that they were obligated to fix it at that price. He called his regional manager and lost prevention and swore that they would send the phone back and let another company in chicago repair it cheaper at their cost. 4 days later they tell me that the touch sensor was also damaged and they can''t repair that and they gave me my money back. They are full of bull. There is nothing wrong with the touch screen. I can still make calls and play games. They are just looking for a reason not to fullfill their obligation while I have a phone that has not been repaired. I would love to tell everyone to stay out of radioshack becasue they do not honor their own price quotes and give you the runaround instead of solving the problem.
This report was posted on Ripoff Report on 11/24/2013 10:32 AM and is a permanent record located here: http://www.ripoffreport.com/r/Radio-Shack/Chicago-Illinois-60640-1703/Radio-Shack-Would-not-fix-my-broken-cell-phone-screen-at-the-price-quoted-and-paid-for-Ch-1101842. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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