• Report: #1101842

Complaint Review: Radio Shack

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Sun, November 24, 2013
  • Updated: Sun, November 24, 2013

  • Reported By: Tammy — chicago Illinois
Radio Shack
5409 N. Broadway Plaza Chicago, Illinois USA

Radio Shack Would not fix my broken cell phone screen at the price quoted and paid for Chicago Illinois

*UPDATE Employee: Actually..

*UPDATE Employee: Yeah they screwed up....

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

 I went in and asked the cashier how much it would cost to repair the crackedgi screen on my galaxy s4 cell phon He looked it up and said that it would be $79.99 plus tax and that it would take 5 to 7 days to be ready.

 

A week later I was told that they made a mistake and that the price was $275 and that they would give me a flip phone with 400 minutes for a month while I waited for my phone to be repaired.  I told the gentlemen that since he quoted the wrong price that they were obligated to fix it at that price. He called his regional manager and lost prevention and swore that they would send the phone back and let another company in chicago repair it cheaper at their cost. 4 days later they tell me that the touch sensor was also damaged and they can''t repair that and they gave me my money back. They are full of bull. There is nothing wrong with the touch screen. I can still make calls and play games. They are just looking for a reason not to fullfill their obligation while I have a phone that has not been repaired. I would love to tell everyone to stay out of radioshack becasue they do not honor their own price quotes and give you the runaround  instead of solving the problem.

 


This report was posted on Ripoff Report on 11/24/2013 10:32 AM and is a permanent record located here: http://www.ripoffreport.com/r/Radio-Shack/Chicago-Illinois-60640-1703/Radio-Shack-Would-not-fix-my-broken-cell-phone-screen-at-the-price-quoted-and-paid-for-Ch-1101842. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Radio Shack

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Actually..

AUTHOR: Teeheeze - ()

My apologies for this being several months past the dates of both the original post and the comment I'm responding to. I just finished reading the complaint and subsequent comment and felt the need to respond. I am actually a cell phone (fix-It here)  Tech at a Radioshack in California, so first off  I would like to apologize to the original poster of this ripoff report for any inconvenience you faced as a result of your stated grievance . Although my fellow Radioshack employee above claimed that there was no "in store techs.." at any radioshack, I do know that a few stores did actually have in store techs. Last year, Radioshack did indeed have several stores in a pilot program meant to try out in store cell phone repair technicians. It was the beginning of what is now called the 'fix-It here'  program. It was very localized in certain  regions and almost no one outside of extreme-upper management and the stores included in the pilot program knew about the new initiative,  so I know the commenter above wasn't BS'ing when he said radioshack doesn't fix phones in store. Anyway, as to your problem. I'm almost certain  I know what happened in  your case. The fix it program was brand new at the time of your experience, so the policies, pricing, and procedures were being tweaked and changed every day. Although you were quoted $79 to replace your screen initially, it seems like the employee made a mistake and thought you said you had a "4S", instead of your "S4", an honest mistake I'm sure, since the iPhone 4S does actually cost $79 for an LCD/Digi repair. The two phone names are very similar, but the prices for screen repair are very different. The Galaxy S4 is one of the most expensive phones to repair at this time (currently $249 if I'm not mistaken)  because 1) the parts are actual Samsung parts, identical to the original parts to be replaced, and 2): an S4 screen assembly replacement is almost like getting a completely brand new phone, with virtually everything but the logic board and vibration motor being replaced.  I would ask you to please understand that A) the program was  new at the time of your requested repair and there were still several wrinkles being ironed out, and B): that even though personally,  I now have several hundred phone repairs to my name, I still make the occasional mistake, feeling absolutely awful when I do and diligently try to remedy it anyway I can.  Though trained extensively, I'm sure the tech (and other employee) in your case was new to phone repair (and the new fix-It pricing and procedures)  at the time of your experience  and that several factors contributed to the eventual outcome. I assure you that we now have the program running very smoothly, and can even guarantee that if you brought radioshack a phone to fix, you would either get your phone running and looking like new again, or at the very least receive a brand new phone of either identical or greater value/capability. I've literally been in two situations where my lapse in remembering to simply check a phone's condition thoroughly prior to starting a repair eventually  led to radioshack giving both customers a brand new phone right then and there,  out of the safe (both iPhone 5S'), even though the defect was caused by water damage the customer had neglected to tell us about. So for anyone on the fence about getting g their phone repaired by us, I promise Radioshack will go WAY above and beyond to satisfy  our customers. I'm VERY proud and excited to be a part of fix-It here and work for Radioshack. Any customer should feel free to voice any concerns to a store manager or employee who will be happy to assist you. 

Respond to this report!
What's this?

#2 UPDATE Employee

Yeah they screwed up....

AUTHOR: RSman - ()

First off, as a employee off RadioShack, I can tell you we don't fix phones. We do offer the repair services of our partner, Werx. You can find them at werxscreenreplacement.com, which I'm sure is the package you were sold. We have to go to Werx's site before we make a sale. We choose the model and Werx gives us the price.

No one is fixing the gorilla glass displays of a GS4 for $80. The part alone costs more. Werx charges $250. So a mistake was definitely made. Either the customer gave the associate the wrong model number or the associate clicked the wrong model.

So you paid the incorrect price of $80 and shipped your phone to Werx. Werx of course told you that the payment was insufficent, a mistake was made on the price. I'm sure Werx was willing to accept your payment for the remaining $170 balance or refund what you paid.

Radioshack always makes good on its promises whenever we can. Since Werx won't fix the phone due to the "touch sensor", you should definitely get the handset fixed through a different repair service. Make a copy of the repair bill, and we can definitely reimberse you what you paid minus the $80 you were expecting to pay. The store manager can complete a L&D claim for you and submit the bill for your repair. You will get a check reimbersement.

Sorry if we made a mistake on Werx's pricing. It obviously wasn't intentional, since it could only cause problems and in no way benefit us. Please understand, no one is trying to escape any obligation to you. Radioshack can't force Werx to fix your handset if they say they can't, nor do we have another service to turn to. I hope you can find another business to fix your handset, perhaps try Sumsung directly. I know the local Radioshack personal are willing to get you reimbersed.

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory