- Report: #170010
Report - Rebuttal - Arbitrate
Complaint Review: Radio Shack
Radio Shack300 RadioShack Circle Fort Worth, Texas U.S.A.
Radio Shack Reneges on Rebate After Thousands Purchase Product Ripoff Fort Worth Texas
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1 It is customary for national retailers to promote some items for free or at a small loss around the Holidays to generate traffic into the stores.
2 Radio Shack clearly advertised the Axion DVD player for $-5.01 after rebate on its web site as part of a special one day promotion on December 23rd 2005. This promotion was valid for both online and in-store transactions as per the rebate forms.
3 The Radio Shack web site never showed the DVD player as being in-sock online but most all retail stores had the product available for pickup as indicated by the web site inventory lookup tool.
4 Radio Shack produced and distributed two separate rebate forms with separate rebate offer numbers on the web site that added up to the $-5.01 advertised final price after rebates.
5 The Radio Shack Rebate Center (1-888-326-8188) confirmed from December 23rd through December 30th that they would honor both rebates as advertised.
6 Radio Shack never issued a retraction either in print or on its web site claiming that one of the rebates was somehow invalid.
7 Radio Shack corporate (1-800-843-7422) started informing customers that contacted them either by phone or email during the week of December 26th that Radio Shack will NOT honor the $70 rebate contrary to items 1 thru 6 above because it was some kind of a mistake. Notice that during this time the Radio Shack Rebate Center was saying they would be honoring both rebates while Radio Shack Corporate was saying they would not.
The bottom line is that Radio Shack made a deliberate business decision to run this promotion as is illustrated by the original advertisement, individual rebate forms / offer numbers, and lack of any formal retraction. Now Radio Shack needs to live with that business decision and meet the obligation they have to the consumers that bought this product based on the advertisement and terms of the rebates.
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This report was posted on Ripoff Report on 01/01/2006 11:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/Radio-Shack/Fort-Worth-Texas-76102-1964/Radio-Shack-Reneges-on-Rebate-After-Thousands-Purchase-Product-Ripoff-Fort-Worth-Texas-170010. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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