I brought a Garmin Nuvi 265WT(GPS) in for Service because the FM traffic receiver doesn't work. I had been in contact with Garmin, Tech support couldn't resolve the problem so I took it into Radio Shack under my service plan & checked the unit in for repair. The unit is less than a year old and under the manufacturer's warranty. The unit was supposed to be sent to Garmin. They do not allow other companies to work on their products if they are under the one year warranty. I purchased my GPS on 02/13/10 with serial #1R2278435 with an internal ID#3671641725. They were surprised that Radio Shack did not send the unit to them. Instead of fixing my unit, they gave me a different unit with a different serial # and internal ID #. I checked in had very slight scratches on the screen, the unit that they returned to me had no scratches and was noted by them as well. The FM Receptor/Car charger was not checked in for service when it should of been because that is the only way to make sure FM traffic was working. [continued below]....
..... I checked in the unit for service the first time on Nov 6th, it was noted on the service receipt that I had some small faint scratches. It was serviced by tech Andrew F. when it should of been sent to Garmin. The repair shop Replaced main PCB which does not alter the serial no. or internal ID#. I went to pick it up on Nov 20th. THE FM TRAFFIC DID NOT WORK. I noticed the serial # sticker had been moved and did not match the unit. I noticed that the there were no scratches on the front screen unlike my unit. I told Radio Shack repeatedly, I want my original unit with the correct serial # and matching internal ID # returned. Instead they checked it into be sent back to the Service ctr the same day Nov 20th. I received a msg on Dec 2 from the Repair shop that they couldn't even work on my unit and sent it back. The repair ctr insists this was the same unit all along, they refuse to fix the problem. The unit they returned to me has serial #1R2297406 with an internal ID#3671623072.
THE FM TRAFFIC FUNCTION STILL DOES NOT WORK!
I went to Garmin and this is the information that popped up from Garmin when I logged in to Garmin website, this is the unit Radio Shack returned to me.
On the Repair invoice, it has that only a part was replaced. A complete lie.
Product details for your device are:
Product name: nvi 265WT
Registration date: Dec 10, 2010
Serial number: 1R2297406
Unit Id: 3671623072
Registration Code: T9AJKL0