- Report: #913977
Complaint Review: Radio Shack
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| Radio Shack West Grove SQ 67 S Main St.
Neptune, New Jersey United States of America |
|
Radio Shack replacement plan not emailed to my for gift card Neptune, New Jersey
*UPDATE Employee: Checking the status
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This report was posted on Ripoff Report on 07/18/2012 02:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Radio-Shack/Neptune-New-Jersey-07753/Radio-Shack-replacement-plan-not-emailed-to-my-for-gift-card-Neptune-New-Jersey-913977. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 UPDATE Employee
Checking the status
AUTHOR: Miks91 - (United States of America)
SUBMITTED: Monday, February 11, 2013
Give them your phone number(that you used when buying the replacement plan, and again when dropping it off at the store) when they ask, then tell them that you want a status update on your replacement. They may ask to verify your info, to make sure your you. They have much more info about shipment progress than the store employees do. Normally, the whole progress takes 3 to 5 business days (from the day after you dropped it off), but it can take longer.
If they say the email was sent, check your spam folder for email from radioshackgiftcards@cashstar.com. If it's not there, confirm your email address with the agent, and request they reissue it (that process takes between 1 and 5 days, depending on the value of the gift card, and how long ago it was reportedly sent.
The final step is to have them send it via regular post. Also, if you fail to get it that many times, they'll probably mail you a check. And finally, if the service plan agent says they have no info on the replacement, contact the store manager or district manager.
