- Report: #79409
Report - Rebuttal - Arbitrate
Complaint Review: Radio Shack
Radio Shack2327 Cottman Ave Phila., Pa. 19149 Philadelphia, Pennsylvania U.S.A.
Radio Shack Insurance ripoff Philadelphia Pennsylvania
*Consumer Comment: I will never again get a cell phone threw radio shack they refused to answer my attorney general complaint they made me purchase insurance if a problem with a cell phone they refused to give me a new
*General Comment: A Look Into Telecommunication Sales
*UPDATE Employee: Check with Sprint
*UPDATE EX-employee responds: That happens all the time...but let me try and help
*UPDATE EX-employee responds: They didn't sell you insurance
My wife and I purchased a Video Samsung cellphone for our 14 yr old daughter for Christmas, my wife and I stated several times we wanted the same type of insurance we had with ATT&T..."LOST or STOLEN" Insurance as she was only 14 yrs old.
We were with the salesman for approx 45 min, picking out the phone, and doing the paperwork, as he was trying to sell us add-on phones, accessories, airtime, etc (commission minded) my wife informed him again on the type of insurance we wanted,"LOST or STOLEN" insurance.
We left with the phone, activation, pretty happy customers. A month later her phone was stolen from school. I called Radio Shack to see how I went about getting a new phone. They told me I wasn't covered, that I had bought "their" insurance which covered repairs and batteries.
I called the home office, the district manager, the Regional Manager, and the store manager, and the Salesperson himself who didn't even recognize us. They said it would cost me $117.00 to get another phone with the insurance we were supposed to have it would have been $35.00 (Radio Shack told me $50.00) which we just found out ,which I said I would pay...BUT they want $117.00. The salesperson never mentioned radio shack insurance.
I filed a complaint with the BBB and we are awaiting word from them, So beware. They do get a commission from selling "their" RadioShack insurance on our receipt it says 1 24 In Warranty CARRY 1 $49.99 (Sprint Replacement insurance is $48.00).
This report was posted on Ripoff Report on 02/05/2004 08:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/Radio-Shack/Philadelphia-Pennsylvania-19149/Radio-Shack-Insurance-ripoff-Philadelphia-Pennsylvania-79409. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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