• Report: #1053688

Complaint Review: Radio Shack

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  • Submitted: Fri, May 24, 2013
  • Updated: Fri, May 24, 2013

  • Reported By: travel96 — Texas
Radio Shack
2140 E. Southlake Blvd Southlake, Texas USA

Radio Shack Radio Shack makes getting refunds difficult for handicapped people Southlake Texas

*Consumer Comment: I can't believe people still shop at rip-off shack I don't buy cell phones threw radio shack anymore I go directly to sprint website to purchase cell phones

*Author of original report: Yes, Radio Shack makes it hard on disabled people

*Consumer Comment: The only reason...

*Author of original report: Radio Shack continues to make refunds hard for disabled people

*Consumer Comment: The employee may be an idiot

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On 5/23/13, I tried to obtain a refund (at the Southlake, TX) store of an unopened item with the original receipt which allowed for returns until 6/3/13. Chris could not work his computer. Even though the screen showed the receipt and the item I was trying to get a refund of, he said he couldn't because I was commiting some kind of fraud. Since I had the original receipt and the unopened item, Chris could not explain what fraud I was commiting. He did offer me a store credit, which was not why I had come in. And if I were commiting some kind of fraud, I'm not sure why he would offer one! Chris insisted (even though I'm clearly mobility challenged and cannot walk without assistance) that I go out of my way and go to another store further away for a refund.


This report was posted on Ripoff Report on 05/24/2013 05:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Radio-Shack/Southlake-Texas-76092/Radio-Shack-Radio-Shack-makes-getting-refunds-difficult-for-handicapped-people-Southlake-1053688. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

I can't believe people still shop at rip-off shack I don't buy cell phones threw radio shack anymore I go directly to sprint website to purchase cell phones

AUTHOR: Charles - ()

Rip-off shack does shady businesses practices and needs to be avoided at all cost after how they wouldn't replace a cell phone which was used when I bought it from them.  It was my first ever cell phone & contract which I signed on with sprint back in 2001.  They refused to answer my complaint with the Attorney general office of consumer services.

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#2 Author of original report

Yes, Radio Shack makes it hard on disabled people

AUTHOR: travel96 - ()

 I feel you didn't read the actual complaint. To sum it up: I had a legitimate receipt, an unopened item and I was returning it before the expiration date on the receipt. I did nothing wrong, which was why I was shocked to be told I was commiting fraud. And then surprised to be offered a store credit; which would not be offered if I was committing fraud. I'm glad you have had better experiences; however Chris did not do his job. His manager, Brandi, clearly can not even answer a phone correctly and neither of them understand the first rule of customer service which is: "The customer is always right!"

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#3 Consumer Comment

The only reason...

AUTHOR: Tyg - ()

 I do not feel that you should have used your handicap as the reason your return was denied. The reality of the situation may be even simpler then you think. If you attempted to return a item and the item on the reciept was either the incorrect item or your grabbed the wrong reciept, that would prompt the person to believe you were attempting fraud. Also ensure that you are bringing it back within the time frame allowed by RadioShack. Pretty much past 30 days you wouldnt be getting your money back.

As a handicapped individual who has shopped at MANY RadioShacks, I can say I have never either been accused of fraudulent returns, nor have I EVER been discriminated against. In fact EVERY time I have to go in to a RS store the ppl have always been polite and courtious. They even hold the door for me when I need it. I think you are trying to use your handicap to garner you some online sympathy. Ten to one though you were attempting to return something that couldnt be returned. Be it because it was out of the time frame you had to return it. Or you did not read the back of the reciept on what is expected of YOU in order for them to return it. I.E. Damaged product or Damaged packaging.

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#4 Author of original report

Radio Shack continues to make refunds hard for disabled people

AUTHOR: travel96 - ()

Thank you for your suggestions Wyatt, unfortunately mobility is an issue and I don't know when I'll be well enough to get back to that store again.

"My suggestion is to return to that location and attempt to return the item, if they again say that you are committing fraud ask for the specifics." I did ask for specifics from Chris and since he was holding the original receipt in one hand and the unopened item in the other, he could not tell me how I was committing fraud, just that I was.

" if you paid via debit or credit card you must have the card used on hand along with a matching photo ID." I had all that with me, Chris wouldn't accept it.

"By demanding the regional manager's information, they will shape up and help otherwise someone may be losing their job." Good idea. I called the store and the store manager, Brandi, put me on hold for quite some time and then hung up on me, before I could even introduce myself and ask for the regional manager's name.

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#5 Consumer Comment

The employee may be an idiot

AUTHOR: Wyatt - ()

From my years of doing busness with radioshack on a professional level, they will only reject returns if

  • SKU on the item does not match the recept
  • Has a no-return policy (should say on the recept)
  • Past the return date (obviously not the case)
  • If the transaction ID is not in radioshacks system (the ID is the barcode near the bottom on the recept

My suggestion is to return to that location and attempt to return the item, if they again say that you are committing fraud ask for the specifics.  If they fail to provide you with a reasonable answer, esclate to the manager, if the manager fails to assist (or your talking to the manager already) demand for the on duty regional manager's busness card.

By demanding the regional manager's information, they will shape up and help otherwise someone may be losing their job.  If you do resort to calling, make sure to have names and employee ID numbers (ask the employee) of those involved.  Dont worry too much about the ID number, things only get worse for them if they lie to you about it.

 

An abstract note, if you paid via debit or credit card you must have the card used on hand along with a matching photo ID.  If you paid cash, they will refund cash or store credit; your choice, not theirs.

On a final note, if the tips here do not help you and the regional manager fails, file a complaint with the BBB and provide things like the store number, transaction number, item SKU, employee name and ID of the person saying you were commiting fraud and the regional manager's name and ID.  If it gets to corporate, job openings will be made.

Good luck

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