- Report: #894316
Complaint Review: Radio Shack
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| Radio Shack
Internet United States of America |
|
Radio Shack Written up for being a honest employee Internet
*UPDATE Employee: Unethical Practices
Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™
I was a employee at Radio Shack in Portland Oregon, and had a lot of struggles working there. But more a moral part of me couldn't continue there, I was written up for not adding service plans onto customers purchases. I didn't believe it was a value or something to save any money for a customer, in fact they had us telling them it was a replacement plan when it is bring back the broken product, and IF we say it qualifys for replacing, have the customer leave empty handed as they wait for up to 2 weeks for a gift card. for 1. And 2. the company started to ask us to just add it to the purchases without the customer knowing. I would look out if i was working/or shopping there. Some farther serious sneakyness was going on.
This report was posted on Ripoff Report on 06/07/2012 01:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/Radio-Shack/internet/Radio-Shack-Written-up-for-being-a-honest-employee-Internet-894316. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Hello Kasey,
I just wanted to address this issue.
It was not a "company policy" that you were advised to enact. It was an unethical practice perpetuated, likely, by your store manager. Protection Plans are an available option for the consumer, but by no means a requirement for purchase.
I would like to point out, that in every Radio Shack there is an "unethical practices" hotline that should be visible at all times in the back room. If at any time you do not feel comfortable to speak with your immediate superiors, you can call that hotline anonymously and it will instigate an investigation. You can not be penalized for doing this.
On the grounds for your termination, however, there are certain standards required of sales associates. As I am sure you are aware of, sales goals are an important day to day measure. If you had repeatedly not met your numbers you likely were issued a write up. Maybe even more than one. If this is the case, then you were fired for refusing to comply or show effort to comply with employee expectations.
While I understand you may have not agreed with the warranty product itself, and not seen any value in it, it is still part of your job to offer it. Ultimately, at the end of the day, if you explain the warranty and all its services correctly and the price, if the customer decides to purchase it... you are not ripping anyone off.
That being said, it seems that what you are describing was to add the warranty on without the customers knowledge... and that is highly unethical. Last year Radio Shack cleaned house, and that unethical business has stopped. Of course, if you still know someone who is employed with the company and they are witnessing this type of behavior still, encourage them to call that hotline.
I just wanted to address this issue.
It was not a "company policy" that you were advised to enact. It was an unethical practice perpetuated, likely, by your store manager. Protection Plans are an available option for the consumer, but by no means a requirement for purchase.
I would like to point out, that in every Radio Shack there is an "unethical practices" hotline that should be visible at all times in the back room. If at any time you do not feel comfortable to speak with your immediate superiors, you can call that hotline anonymously and it will instigate an investigation. You can not be penalized for doing this.
On the grounds for your termination, however, there are certain standards required of sales associates. As I am sure you are aware of, sales goals are an important day to day measure. If you had repeatedly not met your numbers you likely were issued a write up. Maybe even more than one. If this is the case, then you were fired for refusing to comply or show effort to comply with employee expectations.
While I understand you may have not agreed with the warranty product itself, and not seen any value in it, it is still part of your job to offer it. Ultimately, at the end of the day, if you explain the warranty and all its services correctly and the price, if the customer decides to purchase it... you are not ripping anyone off.
That being said, it seems that what you are describing was to add the warranty on without the customers knowledge... and that is highly unethical. Last year Radio Shack cleaned house, and that unethical business has stopped. Of course, if you still know someone who is employed with the company and they are witnessing this type of behavior still, encourage them to call that hotline.
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