I bought my Rain Soft system Jan 15, 2002. It worked flawlessly for the first two years, then the valves started leaking. They were "under warranty" however, I must pay $75 for the service call. Fine, no problem. Replaced seals on valves. Worked for a couple weeks, then timer quit. Another service call and must pay for timer. Won't regenerate automatically, manual regeneration only. Another service call, I refused to pay for another one so close together... timer motor bad, replace again. Still no automatic regeneration. Call again, Timer plate must be bad, others have complained too. "We'll call you when some new timer plates come in, we're out" Still waiting for that phone call. I had them here 8 times in 6 months, same technician, tried to say it was operator error. I have a degree in Electronics Engineering... I have maintained this system for the firt two years, why would it be operator error? Said the timer was just off 12 hours and reset. Each time he came he changed my regeneration settings... last time he had all the buttons pushed to make it regenerate EVERY SINGLE DAY! The jokes on him because I always follow up behind them. It didn't matter, it still won't regenerate automatically. The timer has been stopped on midnight for over a year now. I just manually regenerate it once a week. I'm anxiously awaiting the system to stop completely so I can replace it with a $400 system from Lowes by Whirlpool. Then I'm going to remove this one, put it in the back of my truck and return it to their office in person with the news media filming.
Even after calling the corporate office in Illinois, they just tried to pacify me with words and empty promises. The owner claims to be a Christian with the Fish symbol on his business card... I don't know about you, but according to my Bible, Jesus did not look too highly upon dishonest gain.
As of November 17, 2005, I have removed the above mentioned system from my house and replaced it with a system from Lowes for $400 and installed it myself. It even has a parts list inside for do it yourselfers who may need to order parts!!!! I know I can trust me to maintain it myself.
Don't make the same mistake I did... Rainsoft is a RIPOFF!!!!!