• Report: #849516

Complaint Review: Rainsoft Water Softener Systems

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  • Submitted: Tue, March 06, 2012
  • Updated: Tue, March 12, 2013

  • Reported By: Myra — Jasper Alabama United States of America
Rainsoft Water Softener Systems
255 Riverchase Parkway E, Suite C Hoover, Alabama United States of America

Rainsoft Water Softener Systems Aquafinance , their finance co. BIG RIP OFF ARTISTS! After I refused to pay, they filed a default judgement against me for $16,000! Hoover, Alabama

*Consumer Comment: Aqua finance a RIP-OFF!

*Consumer Comment: Caveat Emptor?

*General Comment: $8000 water softener

*UPDATE Employee: Rainsoft is not the problem

*Consumer Comment: Company and affiliates

*UPDATE Employee: aqua finance and Rainsoft are not the same company

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 June of 2008, because a friend had signed up for a free $20 Home Depot card, (she entered my address), a salesman came to my door asking to do a free water test. After spending almost 8 hrs in my home, he had convinced me that my drinking water was unsafe, even my bottled water didn't have the quality found from Rainsoft filtered water. Also, they threw in what was supposed to be a 5 yr supply of soap products. LOL! That was my two reasons for purchasing system. My water turned black the first day, the soap products were garbage. When I told them that, they offered me a 4 day vacation to Kalamazoo. I canceled the contract within 3 days, as stipulated in the contract, they ignored.  I begged them to come get the thing because it continued to give me problems, by causing my pipes to burst 3X that following winter because they had left the system outside in the elements without so much as wrapping the pipes. The following summer I paid $400 to have a structure built over it, so as not to have the same probs that next winter.

Finally, Sept. of 2011, they filed a default judgement against me for $16,000 because I refused to pay for a faulty product. (The original cost was $8,000) Well, thanks to my wonderful attorney, Today, in front of the judge on my case, Rainsofts attorney agreed to drop the suit against me!!!  WOO! HOO!

 They broke at least 2 laws that we found, and we could have taken it further, to a jury trial, which would have been fun to pin their ears back. But, the fact remained that the expense would have been much greater than what I could have recovered under our laws.  So, we accepted their offer to drop the case.  I'm just happy to know that I'm one less person that they could rob.  They did cause me a great deal of emotional distress, caused a black spot on my credit for the past few years, and attorneys fees, but it could have been much worse. If you see the name RainSoft on anything, turn around a run till you can't run no more. ( Or if they are at your house, don't hesitate to kick them out the door!)

This report was posted on Ripoff Report on 03/06/2012 11:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/Rainsoft-Water-Softener-Systems/Hoover-Alabama-35244/Rainsoft-Water-Softener-Systems-Aquafinance-their-finance-co-BIG-RIP-OFF-ARTISTS-Aft-849516. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 6Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Aqua finance a RIP-OFF!

AUTHOR: Cory - (United States of America)

I have been dealing with these people for about 3 years. My wife and I were one payment from being done with their load of BS! they sent our payment back and both payments that we had to resend which took about 3 weeks. Finally we were fed up with it. We stopped even trying. about once a year they try to contact us with some kind of collections lie! Now i know how a debt of only $220 can become a debt of over $8,000. They charge DAILY interest!

Now i see why they kept sending the payment back! This is a rip off! I have no idea what to do or how to absolve this crazy debt from these predator lenders! My wife and i now know that they have a lein on our house! I do not plan on getting a loan for anything any time soon and do not plan on moving any time soon either. I do know that they have already spent more money on the lein than i had to pay for the unit... Anybody that can guide me in the right direction will be appreciated!
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#2 Consumer Comment

Caveat Emptor?

AUTHOR: William - (United States of America)

Thanks for your wisdom?! Women can be taken advantage of by salesmen sometimes.  I don't know if you are aware of this or not...  I think since they obviously have taken her for a lot of money, maybe she has learned to not be so trusting. 

Saying something that we both already know after the fact is not very helpful.  I will definately be letting people know when a company does something as shady as this.  It's alright to make a profit, but misleading someone to make such a substantial amount is wrong and people will hear about it no matter how many useless comments like yours are made.

All I can say for Rainsoft is, maybe you should try to distance yourself from these installers, salesman, finance companies, which are not affiliated with your manufacturing company.  Or better yet,  in the 59 years you have been in business maybe you could hire a salesman and a installer.  I bet you have...
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#3 General Comment

$8000 water softener

AUTHOR: BookemDanno - (United States of America)

Anyone who pays seven times what they should for a water softener should have shopped before the purchase instead of complaining about it on the Internet after they realized that they paid too much. Caveat Emptor!
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#4 UPDATE Employee

Rainsoft is not the problem

AUTHOR: scott - (United States of America)

Please remember that RainSoft is a brand of water treatment products, as the manufacture we stand behind the brand and are glad to step in and repair or replace when necessary any defective product.  the problem described in this complaint is related to the installation and the finance company the local dealer used.  The finance company is not connected in any way to RainSoft and all of our dealers are independent. 

RainSoft has been around since 1953 we are an America based company the uses American made products assembled in elk grove village IL.  If you are someone with a Rainsoft system and are having any problem with the product or the local distributor I urge you to contact us at  customerfocus@rainsoft.com  and we will gladly assist you in finding a resolve.   
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#5 Consumer Comment

Company and affiliates

AUTHOR: William - (United States of America)

I just want to say that you can always lay the blame on someone else, but it is the responsibility of a company to account for their products , salesman, the companies they choose to represent them as agents, agencies, etc.  You can't sell a product , finance it and then say it is not our responsibilty to make it right, because we contracted that out to someone else. 

The company obviously benifits from the sale of their products , but will claim it is someone else's problem when something goes wrong.  My girlfriend had the same thing happen to her.  She bought a system for 8,000 plus and realized shortly thereafter that it was a waste of money and not needed.  She contated Rainsoft and they were not willing to pick up  the system. So she paid for it, minus the interest which seemed very fair considering. 

Well after harassing phone calls, calling her boss, and telling him they were going to file suit against her, and then finally sending out someone to her job to serve her papers, while wearing a sidearm,  she said "do what you will"."   They have now filed suit and the judge has ok'd a garnishment for 25% of her pay weekly.  The total amount of interest due was 2000.  She now has a garnishment for payments totaling 4700 plus dollars!  What a ripoff!! 

she will have spent over 13000 dollars on this softner system that the salesman told her was needed, when in fact it is not needed here in the south, unless you have well water in some cases.   I advised her to seek a lawyer, but she is to easy going and said she just wants to be done with these people.  Please save youself some money and a headache by avoiding this company, and its affiliates.  I don't understand how they have stayed in business this long, unless contracting out everything to other companies keeps them from being liable for their business practices.

Sincerely,
Pissed off Boyfriend
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#6 UPDATE Employee

aqua finance and Rainsoft are not the same company

AUTHOR: scott - (United States of America)

I want to clarify a few things in this report. Aqua finance and RainSoft are not affiliated. We have many RainSoft distributors throughout  out the world and they are independent and use a verity of finance sources. 

I contacted the local dealer and asked for information about this customer and they did not pursue any litigation against this customer.  I can only assume aqua finance did due to lack of payments.   For all in home sales for any product  the 3 day cancellation policy is the law and if done correctly they certainly would have removed the equipment

I wont go into each of the other complaints one at a time but I can assure you as a manufacture we stand behind all of our products 100%.  Even the soap products, which we do not make but carry the RainSoft name our name on we stand behind and we will adjust replace or do whatever is necessary to make the customer happy.

The freezing issue I cant address as it is a installation issue and not product.  If you have any question regarding this or any other issue please feel free to contact us at customer focus at rainsoft dot com

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