- Report: #833301
Report - Rebuttal - Arbitrate
Complaint Review: Rainsoft
Rainsoft2080 East Lunt Ave. Elk Grove Village, Illinois United States of America
Rainsoft Professional Water Services, local dealer in NJ Rainsoft is a deceptive inscrutable Company! Beware! Elk Grove Village, Illinois
*Author of original report: Waste of $$$
*Author of original report: Incredible Price Paid......
*Author of original report: Response From Consumer..
*UPDATE Employee: we would like to help with your problem
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I was a victim of Rainsoft a few years ago and continue to today, but no more.
The Rainsoft salesman lied and high pressured me to purchase an outrageously over-priced water conditioner, or commonly called water softener, claiming that my water needed conditioning in order to save the house plumbing from corrosion, and soap, water, and shampoo.
He tested the water on the spot and recommended this over-priced water conditioning system on the spot for a ridiculous amount of money at the time, and if I purchased today they would discount the price about $1,000.
I fell for it and agreed, because at the time I knew no better. [continued below]....
Little did I know that what he called a water conditioner was just a common water softener, which Sears sold for 1/3 the price. Also, they insisted that the conditioner needed maintenance service every 2 years, to replace the resin tank and check system out, blah, blah, blah. This cost approx. $200 and keeps going up in future. I managed to go myself to the service headquarters and exchange my used tank for a fresh one once, for about half the cost, but it was too time consuming for me, so they have been doing the service last couple yrs.
I decided to do research on water softeners, and I found out that the cation resin in the tank should last 20 yrs., minimum 10 yrs. with no problem.
It seems they add carbon, which breaks down the resin prematurely, and therefore the 2 yr. maintenance call. Bastards! They create problem and fix problem, to charge you $$$
Stay away from Rainsoft, thinking about a lawsuit!!
This report was posted on Ripoff Report on 02/03/2012 09:58 AM and is a permanent record located here: http://www.ripoffreport.com/r/Rainsoft/Elk-Grove-Village-Illinois-60007/Rainsoft-Professional-Water-Services-local-dealer-in-NJ-Rainsoft-is-a-deceptive-inscrutab-833301. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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