- Report: #1148983
Report - Rebuttal - Arbitrate
Complaint Review: Rakuten.com
Rakuten.com Buy.com, Austria - Rakuten.at Shopping, Brazil - Rakuten.com.br Shopping, Rakuten.com.br EC Service, France - PriceMinister, Germany - Rakuten.de Shopping, Indonesia - Rakuten Belanja Online, Japan - Rakuten Ichiba, Malaysia - Bait and Switch! Internet
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This company has an Ebay account, they sell things on Ebay through Ebay listings. Ebay has a predominant TOS agreement with all of its vendors, and everyone, buying or selling must read and sign an agreement for Ebay's TOS.
I have recently had the displeasure of comming accross one of their auctions, it was for a "New Urban R31 Mid Tower Ccase With Window... or... Was it...
As it turns out, there was a "Buy it Now" price of $15.99 USD. And the sellers discription of the item was lacking, however, it was stated that since they did NOT have information, if you wanted to know what it was, you were to see the manufacuters website to view the product and specifications...
I did just that, The Urban R31 is a Thermaltake tower, it generally costs about $79.00 USD, so, I viewd this as a MAJOR bargain (those can be found on Ebay)... So, I clicked the "Buy it Now" button, I didnt hesitate, I paid immediately!
2 days later I received an email from Rakuten stating I was the winner of the "New Urban R31 Mid Tower Case With Window". [continued below]....
Another day went by and then, I received an email with a tracking number, and a FULL description for the product... It was a " Thermaltake Luna 12 LED Blue - 1 x 4.72 -1200 RPM - Sleeve Bearing - Rubber", yes...a Fan... Not the Tower Case that was being Auctioned, that I paid for without hesitation due to false auctioning...
I contacted Rakuten via phone, and they seen the auction, they also were made aware of several other autions that were identically misleading...Bait and Switch, "pay for the tower and receive a fan", They told me they would fix the issue if it turned out to be an "Incorrect Listing". A couple days went by, they emailed me...
Sorry for your inconvience, we will refund the money if you send the fan back to us, however, since it has an Skew number, we wont be able to send you the Tower that was advertised as it was a mess up on our advertisings department, but, with the Skew, if we sent another product it would be another fan, and not the Tower...
Rgardless of what I told them, regardless of whats right, wrong, and illegal... They still refuse to send my the tower, but, they told me to keep the fan, and, they will refund the money, just to keep me quiet... But, I refuse, I want the Tower I paid for, thats whats right, and legal. All they have to do is get the Tower, add the proper Skew to the invoice, and send it out to the same address that registered with them as the one that PAID for the "Fan" Tower.
This report was posted on Ripoff Report on 05/22/2014 04:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/Rakutencom/internet/Rakutencom-Buycom-Austria-Rakutenat-Shopping-Brazil-Rakutencombr-Shopping-Rak-1148983. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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