On May 07, 2007 a person contacted my husband by phone asking if they may contact him again regarding an excellent travel offer. On May 14, 2007 they phoned our home. We both got phones to enable us to better understand the conversation.
First Perna Bharti, employee number 905 offered us a package. The package was four days and three nights at Orlando, FL and three days and four nights in Ft. Lauderdale, FL. We were offered the use of an Alamo rental car, compact size, for eight days or two passes to Universal Studios. This was to cost $698.00 US for the two of us. I asked if this was all inclusive and was told it was. All we would have to pay for was our flights.
We were offered bonuses of going on a cruise to Nausa, Bahamas. This would be of two days and two nights duration. We were offered our choice of cabin. We would be required to pay $198.00 US per person for departure fees, port fees, etc. This would be billed to us when we booked the cruise.Puerto Vallarta, MX for five days and four nights was another bonus. This would cost an extra $349.00 per person due upon booking this part of the offer.
Las Vegas was one more of the bonuses we were offered. This was to be a three day and two night stay. Williamsburg, W.VA was yet another of the bonuses. WE weren't interested in this one. The Puerto Vallarta and Las Vegas we understood to be all inclusive as well.
We asked if there was anything more we should know about this offer. We were told there were to be hotel taxes of $6.00-$7.00 per night while we were in Florida. That was it for costs. We were advised that we would have to do the Orlando/Ft. Lauderdale leg of our travels before we'd be eligible for the bonuses. We would also be required to spend one morning attending a presentation.
We would have until November 11, 2008 to use our travel voucher. We could get a longer term if needed. There would be a $9.95 US charge for change of departure date once the bookings were made. We would have to change our departure by 60 days. We would have 31 days to cancel the offer. That is 31 days from May 14, 2007
Brian Guzman From shipping and verification came on the line. He gave us a Personal Reference number of GD051407017DR. He gave us a phone number of 1-800-203-9783. We thought this was to contact him if we had any questions. It turns out this is the customer service area. I gave him a credit card number to pay for this supposed wonderful vacation offer. I authorized an extra charge of $l.50 US to a charity to be added to the amount owing on the credit card.
In subsequent phone calls we were advised that the $698.00 paid for hotel rooms only. Our meals were over and above at all locations other than on the cruise. We were also advised that the hotel room taxes were from $8.00-$11.00 per night depending on the time of year we choose. The hotel taxes were also applicable in Mexico. We were advised that the offer was not open from December 15, 2007 to January 07, 2008. There was also a $20.00 US one time fee per person on the cruise among other things.
We were given telephone number to call to book Super Saver Airline tickets. It was 1-800-763-7932. When we tried to call this number we were informed that we were out of the service area. When we called the customer service number to request another number to call for airline tickerts we were informed that there wasn't one, the airline office was closed, etc.
My Dad passed away on June 9, 2007. By the time the information package arrived I was spending many hours at the hospital each day.
I phoned Remada Plaza Resorts to request a refund of our money on September 11, 2007. I spoke to Louise, who said, "One moment please." After a wait Talisha, who identified herslef as a supervisor, answered. She asked how often we travel and how many are usually in the party. She offered us an upper outside cabin at no extra costs. She offered to lengthen our offer until May 2010 at no extra cost. She said the voucher was non-refundable. After some time a male voice responded. He told me we had purchased a voucher which was non-refundable. We could sell it or give it away. We had 31 daysffrom May 14 to seek a refund. When I told him that Dad had passed away at the time of the offer being extended, he asked, "Who my dad was?" He was not the purchaser so what did that have to do with anything. I repied that arranging a funeral and dealing with an estate take time. I asked his name. He replied, "Ricky Rodrigues."
Can you please help us get our money back? Any information or advice would be greatly appreciated.
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