You called me the other day inquiring about a Randy Hurley/Mary Thacher balance due, which I explained to
you was paid in full as per an agreement between Randy Hurley and my wife. Randy Hurley called me at home and explained to me 12/12/11 that we would be getting something from our insurance company that would reflect a cost other than the balance of 640.00 that Mary paid 12/7/11 .That the balance was then paid in full.
He stated that he wanted to be sure we did not call the insurance company because everything was settled, and what he and Mary agreed on was strictly confidential. I asked him to please send us some documentation regarding such, and he promised to do so. Suddenly after a year this is an issue of the Hurley office claiming the account is not paid in full but overdue. An issue that came up in March of 2012 and was discussed as per the letter I have enclosed.
This whole episode seems to be a common practice of Randy Hurley, to confound and confuse, and blame it all on his secretary, the computer, or the complexity of insurance companies. I am convinced that Randy Hurley lives and breathes by deception and dishonesty, and the art of readjusting the numbers conveniently in his favor after a calculated passing of time, each minute adding up to his advantage and the customer being caught off guard and flustered. I am surprised to have the mailing from you in today's mail after you said the other one day ago that you were going to talk to the Hurley office and get
some comments and documentation to back up any claims/dates/etc.
Which I am sure that after the amount of time that has passed that the connivance of such is so. Anyways-here are copies of things for you to review, to consider, to do whatever it is you want to do with them, and please from here on out restrict your correspondence to my wife, as she is the victim here and is better at explaining first hand to you how she feels being a target of deception and lies.
Sincerely ashamed of Hurley,
To Karen: Stuart Allan & Associates, Inc. 1-800-880-5400
5447 E. 5th Street, Suite 110
Tucson, Az. 85771-2345
RE: Service claim acct.#02959312