• Report: #606663

Complaint Review: Randy Waters dba Old World Hardwood Floors

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  • Submitted: Mon, May 24, 2010
  • Updated: Fri, December 07, 2012

  • Reported By: Ugly Wood Floors — Oklahoma City Oklahoma United States of America
Randy Waters dba Old World Hardwood Floors
10443 N. May Avenue Oklahoma City, Oklahoma United States of America

Randy Waters dba Old World Hardwood Floors Randy Waters Randy's crew did a TERRIBLE job re-finishing our wood floors. He never returned our calls or showed up to our house to inspect the work. Oklahoma City Oklahoma

*REBUTTAL Owner of company: We have no knowledge of this complaint.

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We hired Randy to re-finish our wood floors in the Summer of 2007.  We were going to be gone on vacation, so this was the perfect time for him to complete the work since we would be out of our house for 1 week.  Our whole house except the kitchen has wood floors. 

We met with Randy on several occassions.  He appeared to be a very nice, professional man.  The day before we were leaving on vacation he came to our house and asked if we could pay him some money so he could pay his crew.  This was a MAJOR mistake on our part, but we really trusted him.  We learned our lesson! 

We left on vacaton and, apparently, Randy left on vacation too which we did not know.  We were told by our neighbors that a van with another company name was at our house during the project.  So, Randy subcontracted with another company to do our floors and did not tell us.  The crew got behind because the power to our house went out.  When they figured out where our breaker box was located they then rushed to finish before we returned.  When we got home, the floors were very grainy to the touch and did not even look like there was a coat of poly on them.  Randy was supposed to put a minimum of 3 coats of poly. 

We called, but Randy was on vacation.  We finally got through to the Foreman who was overlooking the job.  We could not move all of our stuff back in our house like we planned to.  They said they would fix our floors.  Still, Randy would not speak to us.  After the floors were finished (several days later) we moved back in. 

The floors still did not look like they had any poly on them.  I would guess there was one light coat.  We continued to call Randy.  He finally answered.  We set-up a time for him to meet us at the house to look at the floors.  He never showed.  We set-up a 2nd meeting and he never showed.  We called many, many times.  He became very rude and aggressive with us on the phone, so we had to get aggressive back.  We threatened to sue, but this didn't even help. 

We had another company look at our floors.  They said there was a very light coat of poly and that was all.  They also said it was the worst job they have seen.  After about a month, the stain began to wear off and it would scratch very easily.  Randy would not come and see the finished work.  He refused.  My husband even confronted him in a parking lot. 

He is by far the worst business man I've ever encountered.  I've never seen such poor work.  We should have not paid him.  We did learn our lesson; however, please DO NOT use him if you are getting your wood floors re-finished. 

This report was posted on Ripoff Report on 05/24/2010 11:13 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 REBUTTAL Owner of company

We have no knowledge of this complaint.

AUTHOR: Attorney of Record - (United States of America)

Old World Hardwood Floors and Randy Waters want every customer to be a satisfied customer. There is insufficient information in this "report" for us to contact this disgruntled "customer".  To our knowledge, we do
not have a single unhappy customer. We strive for perfection.  We want all of our clients to be happy with our work product.  If the party that filed this report will contact me personally, I will remedy the problem
or return your money. 405-308-4865.
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