- Report: #1056769
Report - Rebuttal - Arbitrate
Complaint Review: Rapid Fax
Rapid Fax Don't Walk, RUN from RapidFax. They are thieves!!!! Internet
*Consumer Comment: Bad Customer Service
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Do not EVER sign up for this service! These people are thieves!!! I had their service for several years and for the past year, I was not using it. So I followed the steps to cancel this service. They will send you to a link that will tell you to call an 800# if you want to cancel your service. When you call the 800# you will either get a voicemail or the run-around.
I followed their required steps to cancel the service, AND put it in writing. You can imagine my surprise when the next month rolled around and I was charged AGAIN for services I canceled! They stated they sent an email explaining the steps on how to cancel their service!
WHY PUT UNDER YOUR HELP SECTION, THE STEPS TO TAKE TO CANCEL THE SERVICE, THEN DO NOT CANCEL IT?!?
They refused to issue a refund telling me that they have a NO REFUND policy. EVEN WHEN THEY CHARGE YOU AFTER YOU HAVE CANCELLLED THEIR SERVICES!!!! THIS IS STEALING.
This company gives you the run-around and tell you that you have to go to their cancel page to cancel their account. Which I did. The 800# they post is to try and recoup you as a customer. This is why they will not cancel your service. They want to try and pitch you over and over TO not cancel your account. I verbally and in writing requested a cancellation, which they did not do!!!
They use some third party company in India whos agents are directed to inform you that under NO CIRCUMSTANCES will you receive a REFUND. Even after you have requested to cancel the service and they continue to charge you!!!!
Beware of these people!!! They are shady crooks that will steal you money when you try to cancel their service!!!
This report was posted on Ripoff Report on 06/05/2013 06:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Rapid-Fax/internet/Rapid-Fax-Dont-Walk-RUN-from-RapidFax-They-are-thieves-Internet-1056769. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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