• Report: #1169388

Complaint Review: Ratcet Info Tech

  • Submitted: Tue, August 12, 2014
  • Updated: Tue, August 12, 2014

  • Reported By: mar — patchogue New York
Ratcet Info Tech
Internet USA

Ratcet Info Tech logmein123 I thought I was calling HP for issues with my printer the woman on the other end told me she would help me et it corrected. She then told me to go to a website logmein123 and enter a code which she gave me. She then had access to my computer and told me there was a lot of unwanted stuff on my computer and even if I was to buy a new printer it wouldn't work unless I have this fixed. She started @ $99.99 and I told her I couldn't pay that and then she sid she would do it for 59.99 I was scared and then she had me enter my credit card info and then she said they would fix the computer then fix the printer. After about an hour with ten on my computer which they told me I would be speaking to someone throughout the session they hung up on me. I wrote to them on the computer and said if you don't cll me now I will call the BBB They then called me back and then asked again for the error code on my printer and told me that it couldn't be fixed and that I should buy a new printer What a scam!!! Now Im afraid they have my personal info Internet

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I thought that I was calling HP for a problem with my printer.  I told them the error code that I was getting and they said that I had to go to a internet address of www.logmein123 and they gave me a 6 digit code and then she was on my computer.  She told me that my computer had alot of unwanted material on it and that for $99.99 she would fix that  I was hesitant and she said that if I didnt fix it she couldnt fix my priinter  I told her I couldnt afford it and she then got the price of 59.99 and she said that someone would be on the phone with me as they repaired it.  She said put the phone on speaker and relax  Next thing I knew they hung up on me  I wrote to them on the computer and told them that I was going to callBBB and then they called me back.  I dont know what they did on my computer I have a mac and didnt have issues as I explained to her and she said that once your printer doesnt work thats when you would be aware of this.

I am afraid that they now have my personal info

The man got on the phone and asked me the code again on my printer and i told hgim an he said I need to buy a new printer and to call them back when I get it!!!!

I want my money back and now Im calling L******* (((REDACTED)))

This report was posted on Ripoff Report on 08/12/2014 05:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ratcet-Info-Tech/internet/Ratcet-Info-Tech-logmein123-I-thought-I-was-calling-HP-for-issues-with-my-printer-the-wom-1169388. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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