- Report: #1128439
Report - Rebuttal - Arbitrate
Complaint Review: Ratchet Infotech
Ratchet Infotech, Select State/Province USA
Ratchet Infotech Bait & Switch: Defined several "major problems" with my laptop, charged $69.99 for just running a Malware software, that is free on internet. India
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I got the Ratchet Infotech phone # from the internet, when I needed help installing a new Brother wireless printer. The Ratchet salesman that answered the phone understodd I was having trouble intalling the printer and said Remote Access would help him. After a couple of minutes, he said I had two issues that could esculate into a major problem for my laptop:
1) Many ERRORS and WARNINGS on my Error Log (and they were becoming more-plentiful);
2) In the MSCONFIG file he found many Applications (including the Printer Driver) had STOPPED.
He said these issues were preventing my new printer from being properly installed and that I should get these problems fixed. He said for $69.99, his Tech could clear up these problems, plus Tune Up my laptop.
I said OK, I had no choice. I spent an hour on the phone with the Tech who:
A) Got my printer working;
B) Ran a trial version of Malwarebytes, to clean up junk files;
C) Explained the Error Log issues were common and no-problem -- they mainly occured when the internet was shut-down without properly closing all the open windows;
D) Explained the Apps not running (Stopped) was because they were not actively-running -- so, a correct/common/no-problem condition. [continued below]....
I purchased thier Service because I was "scared into it". I complained to the Supv with no satisfaction. Their website indicates 7 things that they were to do as part of the Tune-UP, which they did not do.
Lessons learned: Malwarebytes is free on the internet (a good product). Brothers will help you install a new printer for free. Don't let a "stranger" have Remote Access to your PC. Don't be "rushed" into getting PC support, without checking into the Company and the Issues, with your IT guy.
This report was posted on Ripoff Report on 03/05/2014 08:25 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ratchet-Infotech/Select-StateProvince/Ratchet-Infotech-Bait-Switch-Defined-several-major-problems-with-my-laptop-charged-1128439. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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