• Report: #391782

Complaint Review: Raven Media - Google Money Profit - Center4grants.com

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  • Submitted: Sun, November 16, 2008
  • Updated: Tue, December 16, 2008

  • Reported By:Hartford Connecticut
Raven Media - Google Money Profit - Center4grants.com
2620 S. Maryland Parkway #969 Las Vegas, Nevada U.S.A.

Raven Media - Google Money Profit - Center4grants.com Unauthorized debits from checking account for products/services of which I have never even heard. Las Vegas Nevada *EDitor's Suggestions on how to get your money back into your bank account!

*UPDATE Employee: Resolution Offer

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Last week I noticed a debit on my checking account statement for $39.95, labeled 800-710-2564 GMP. I knew I hadn't made any purchases for this amount so I called this number. They answered "customer service" and when I asked for the name of the company you'd think I just asked the woman to solve a nuclear physics equation, she fumbled around a second, didn't give me the name and asked for my name and account number before she could help me. I wouldn't give her any personal information so she transferred me to a supervisor. The supervisor regurgitated the same garbage, stating that she couldn't give a me a company name, that they are a research company and that if I gave her my name and card number she could find out why I was charged a fee. Again, I refused to give her my personal information. A few days later another unauthorized charge for $7.95 showed up on my account from 800-479-0979 www.center4grants.com. Since the customer service supervisor did mention they are a "research" company I am reasonably sure that it was the same company. In the meantime, I have received some Google Money Profit junk CD from this Raven Media, which has been sent back registered mail with a demand for a refund.

The kicker with this issue is that when I reported it to my bank, Bank of America, they treated me like I just made a purchase about which I forgot and recommended that I return the product and wait for a refund. A refund, for something that I never purchased, but was purchased with money stolen from me by this "Research" company. I'll devote another posting to Bank of America and their so called "Fraud Protection". If this isn't fraud then what is?

Cjct
Hartford, Connecticut
U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.



This report was posted on Ripoff Report on 11/16/2008 01:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/Raven-Media-Google-Money-Profit-Center4grantscom/Las-Vegas-Nevada-89109/Raven-Media-Google-Money-Profit-Center4grantscom-Unauthorized-debits-from-checking-ac-391782. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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Updates & Rebuttals

#1 UPDATE Employee

Resolution Offer

AUTHOR: Customer Service Administrator - (U.S.A.)

First of all let me offer my sincerest apologies for any misunderstandings that may have occurred when you placed your order for the CD. Growing Rich with Google comes with a 7 day free trial to our members website. Where we offer one on one live chat assistance and it teaches users how to make money using Google's AdWords and AdSense Programs. Customers can use these programs to create Google AdWord-based Advertisements and place ads on Google searches using Google AdWords. They can do this either for their own sites or they can use Google AdSense to funnel traffic through their sites to other sites and get paid for the traffic they generate. It also comes with two fast action bonuses first is a 14 day free trial to Grant Master that give our clients access to our Grant Resources website that is normally a $39.95 monthly charge for a reduced charge of $7.95 a month; as you are already a member of another of our programs. This site offers access to one of the largest grant data bases. Here you can find both government and private foundation grantors. It offers information from Dr. Porter who is a licensed and certified grant writer. The information that is offered through our member's website is more extensive than what other companies sell in coaching programs that cost thousands of dollars. So we feel that we are offering our clients the best value in the industry. The second fast action bonus is a 21 day free trial for Network Agenda an affiliate company that offers an online date book that will allow you to keep track of your daily schedule and will even send you reminders to your cell phone. We offer the trial periods to give our clients a chance to use the service and see the value of them for themselves before they are billed for them.

When you order our product you must select "Submit". On the same page as that button, either directly above or below the submit button, is the following disclosure:

Terms and Disclosures. By clicking "Submit", I am ordering the Google Money Profit CD and trial membership for $2.99 shipping and handling, after the 7 day trial I will be charged $39.95 a month thereafter if I do not cancel. I also agree to the 14 day and 21 day bonus trials to Grant Master and Network Agenda for $7.95 a month and $9.95 a month thereafter, should I choose not to cancel. I have read and agree to the Privacy Policy / Terms and Conditions. Charges will appear on credit/debit statements as "Growing Rich w/ Google". For questions, call 1-800-685-2713 M-F, 9am-9pm, EST.

Please contact customer service at the number listed in the above disclosure. There you will find a helpful agent waiting to assist you with your concerns. If you are another customer that is reading this and you feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at 435-773-1795 or email me at ryanr@wskc.org and I will be happy to address your concerns ASAP.

Sincerely,

Customer Service Administrator
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