• Report: #403848

Complaint Review: Raven Media , Google Pay Day

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  • Submitted: Mon, December 22, 2008
  • Updated: Mon, December 22, 2008

  • Reported By:Birmingham Alabama
Raven Media , Google Pay Day
ravenmediainc.com Internet U.S.A.

Raven Media, Google Pay Day mGoogle Pay Day Internet I

*UPDATE Employee: Resolution Offer

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*NOTICE..!! this ripoff has nothing to do with Google search engine - many rip-off businesses use the Google name to fool consumers.

I allowed this "company" to charge my credit card $2 for a "free trial" of the google payday program. That was nearly 10 days ago. I have not received anything in the mail. No e-mail with a confirmation number or information as to how to contact the company. I received a download of an information tutorial as soon as they ran my card, but it has NO information on this company as to how to contact them, a site map, how to cancel my trial, NOTHING and since I never received a confirmation e-mail, I can't get into the "members only" area.

I finally dug and dug until I found deep within their legal disclaimer the name of Raven Media. I then searched and found a Raven Media in Germany who gave me the correct website for my "product". Apparently they have been inundated with inquiries about this company from people, like me, who want to cancel! I believe it is a federal law that all persons selling products or services must provide you with a contact number and/or address of some sort so that you can cancel, return a product or obtain customer service (I looked it up). I never even received an e-mail address from these people. I know in my heart that they are going to continue charging my credit card until I either change cards or it's full. I can't believe I fell for this one! BUYERS BEWARE!

Sue
Birmingham, Alabama
U.S.A.

This report was posted on Ripoff Report on 12/22/2008 07:40 AM and is a permanent record located here: http://www.ripoffreport.com/r/Raven-Media-Google-Pay-Day/internet/Raven-Media-Google-Pay-Day-mGoogle-Pay-Day-Internet-I-403848. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Resolution Offer

AUTHOR: Customer Service Administrator - (U.S.A.)

I apologize for any misunderstanding regarding the services you've been receiving from our company. There are no commitments with the free product. However, there is a bonus free trial period to membership websites that accompanies the free CD and we do our best to disclose this as it is stated several times throughout the ordering process - on the sales page, the order page, the confirmation/thank you page, it is then also explained in the 1st paragraph of the Terms and Conditions of the offer. We offer the trial periods to give our clients a chance to use the services and see the value of them for themselves before they are billed for them. The trial periods are free for 7-30 days from the order date depending on which bonuses apply. We would not have charged you had you called customer service and canceled during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer. The following is the first paragraph of the Terms and Conditions of the offer (the Terms and Conditions link is found on EVERY page of the sales ad):

Bonus Material Terms and Termination.
By purchasing this product, you agree to adhere to the termination agreement as outlined on the order page, confirmation of order page, and confirmation email, which is that you, the buyer, are not entitled to a refund of the upfront cost of any shipping and handling that may or may not have been charged to you for delivery of said product. Furthermore, any free trials that may or may not be offered with this product are only free during the said allotted time of the free trial period as outlined within the product sales page, confirmation of order page, and confirmation email. If you have not canceled the free bonus within the free trial period (if offered on product purchasing), you are agreeing to purchase the bonus material and/or service at a monthly reoccurring cost. This can be canceled at anytime simply by calling the customer service number provided in the confirmation email and stating your desire to cancel said bonus material. However, in order to not be charged any future reoccurring cost, please give ample time (2 business days) to be canceled out of any reoccurring billing system before the next scheduled charge to your account (this does not apply during any trial period). Not canceling trial programs constitutes authorization, by you, the buyer, for any charges (as outlined) for the associated bonus service until your request to cancel has been received by our customer service staff. By not canceling the bonus program during the trial period or prior to two days before a scheduled billing cycle, you agree that any reoccurring charges billed to you will be non-refundable.

As you can see the Terms direct the customer to the sales page, confirmation of order page and the confirmation email. The following disclosure is directly from the sales page - it is located directly above or below the submit button depending on which sales site you are ordering from:

Terms and Disclosures. By clicking "Submit", I am ordering the Google Money Profit CD and trial membership for $2.99 shipping and handling, after the 7 day trial I will be charged $39.95 a month thereafter if I do not cancel. I also agree to the 14 day and 21 day bonus trials to Grant Master and Network Agenda for $7.95 a month and $9.95 a month thereafter, should I choose not to cancel. I have read and agree to the Privacy Policy / Terms and Conditions. Charges will appear on credit/debit statements as "Growing Rich w/ Google". For questions, call 1-800-685-2713 M-F, 9am-9pm, EST.

For customer service you may call 800-685-2713 Monday-Friday 9am-9pm Eastern Standard Time and they'll be happy to assist you.

Google Money Profit comes with a 7 day free trial to our members website where we offer one on one live chat assistance and it teaches users how to make money using Google's AdWords and AdSense Programs. Customers can use these programs to create Google AdWord-based Advertisements and place ads on Google searches using Google AdWords. They can do this either for their own sites or they can use Google AdSense to funnel traffic through their sites to other sites and get paid for the traffic they generate. Google Money Profit also comes with two fast action bonuses, first is a 14 day free trial to Grant Master that gives our clients access to our Grant Resource Center website that is normally a $39.95 monthly charge for a reduced charge of $7.95 a month; as you are already a member of another of our programs. This site offers access to one of the largest grant data bases. Here you can find both government and private foundation grantors. It offers information from Dr. Porter who is a licensed and certified grant writer. The information that is offered through our member's website is more extensive than what other companies sell in coaching programs that cost thousands of dollars. So we feel that we are offering our clients the best value in the industry. The second fast action bonus is a 21 day free trial for Network Agenda an affiliate company that offers an online date book that will allow you to keep track of your daily schedule and will even send you reminders to your cell phone. We offer the trial periods to give our clients a chance to use the service and see the value of them for themselves before they are billed for them.

Please contact customer service at the number listed in the above disclosure. There you will find a helpful agent waiting to assist you with your concerns. If you are another customer that is reading this and you feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at 435-773-1795 or email me at ryanr@wskc.org and I will be happy to address your concerns ASAP.

Sincerely,

Customer Service Administrator
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