• Report: #324327

Complaint Review: Raven Media - Grant Master Deluxe Edition

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  • Submitted: Mon, April 07, 2008
  • Updated: Tue, April 22, 2008

  • Reported By:Merrimack Valley Massachusetts
Raven Media - Grant Master Deluxe Edition
4024 West Ave J9 Lancaster, California Nationwide U.S.A.

Raven Media - Grant Master Deluxe Edition Read the reports and cancel right away! Rip off report saves the day Lancaster, California Nationwide

*UPDATE Employee: Resolution Offer

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I read an article on the best Grant program software available today and went to the website and ordered the program and dowloaded it for $1.99.

Fortunately, I Googled it shortly after I (stupidly) ordered it with my credit card. When I did that, I saw all the rip off reports.

I called the company right away and spke with Jay. I cancelled my membership immediately and received a confirmation number. Then I found out he is from the Phillipines and has full access to my credit card information.

Lovely. Should have read rip off report FIRST.

I called my card company immediately and cancelled the card immediately. It will be a hassle to go through the process of changing all pre-set charges for bills that go to that account, but a blesing not to be ripped off by this company.

I also noticed the only rebuttals are exactly the same - cut and pasted from their only employee, I gather... Mr. Ryan R.

Ryan, I'm sure all the people you stole from who were looking to better their lives thank you for the non-informative response you cut and paste to make your company look better. Scams are scams and I hope that the Attorney General gets your company good and a lot of your staff spends a LONG period of time in prison.

Mary -massachusetts
Merrimack Valley, Massachusetts
U.S.A.

This report was posted on Ripoff Report on 04/07/2008 01:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/Raven-Media-Grant-Master-Deluxe-Edition/nationwide/Raven-Media-Grant-Master-Deluxe-Edition-Read-the-reports-and-cancel-right-away-Rip-off-324327. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Resolution Offer

AUTHOR: Ryan - (U.S.A.)

I would like to discuss Mary's concerns with her to insure that she is taken care of. Unfortunately, without a last name or an email address I cannot find her account with the necessary contact information.

First and foremost I offer an apology for any breakdown in service Mary may have experienced. Our policy is to never charge anyone who is not interested the membership portion of the offer. Clients simply need to follow the instructions to contact customer support at 1-866-396-5694 Monday-Friday 9 am-9 pm EST and express a desire cancel during the free trial period, or anytime thereafter as it is explained in the Terms and Conditions of the offer.

To address any concerns of our customer service agents having access to your credit card number -- this is completely false. The only part of the card number that is viewable by the agents are the last 4 digits. This is for security and verification purposes only.

If our support staff fails to offer the quality and professionalism that we expect to provide then I would personally like to know about it so that I can resolve the issue in-house so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at ryanr@wskc.org. Once again, my apologies to Mary. Hopefully, she will contact customer service or we will hear from her soon so that we can be sure she is satisfied.

Sincerely,

Ryan R.
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