• Report: #319910

Complaint Review: Raven Media - Grant Pro

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  • Submitted: Fri, March 21, 2008
  • Updated: Wed, March 26, 2008

  • Reported By:Lemon Grove California
Raven Media - Grant Pro
2620 S Maryland Parkway, #969 Las Vegas, Nevada U.S.A.

Raven Media - Grant Pro "Only cost $1.99" charged me 39.95 in January 08 and March 08. Las Vegas Nevada

*UPDATE Employee: Resolution Offer

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I too fell for the $1.99 only cost for the the Grant Master Deluxe Edition. Then my bank account was charged 39.95. I thought I must have misread something and dismissed it.

THEN, today, 21 March I find that another 39.95 has been charged to my bank account. I found this site and also called the 866 number. Demanded to speak to a supervisor but was told that the woman on the other end could assist me. I wanted my money back and she said she could reverse the latest 39.95 charge within 3-4 business days. Gave me a confirmation number and everything. She told me I had not followed instructions on the CD that told me how to cancel. I do not remember seeing anything like that.
Now, I wait...

Jo
Lemon Grove, California
U.S.A.

This report was posted on Ripoff Report on 03/21/2008 09:11 AM and is a permanent record located here: http://www.ripoffreport.com/r/Raven-Media-Grant-Pro/Las-Vegas-Nevada-89109/Raven-Media-Grant-Pro-Only-cost-199-charged-me-3995-in-January-08-and-March-08-Las-319910. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Resolution Offer

AUTHOR: Ryan - (U.S.A.)

First of all let me offer my sincerest apologies to Jo for any misunderstandings that may have occurred when she placed her order for the CD. The Grant Master educational CD is a grant based program that is designed to help customers Locate Grants, Find Grant Applications, Write Grant Proposals, and assist them with anything else that may be needed in the process of Obtaining Grant Funding. The CD offers the ability to search for grants by keyword(s), in up to 5 simultaneous categories. This program is supplemented by a member's site, this site offers access to live chat support for assistance with any part of the application and proposal process or questions pertaining to the CD or the member's site. You are also provided access to one of the largest grant data bases you can find anywhere. Here you can find both government and private grantors. There is also information from Dr. John Porter who is a licensed and certified grant writer. The information that is offered through our members website is more extensive than what other companies sell in coaching programs that cost thousands of dollars. So we feel that we are offering our clients the best value in the industry. There are no commitments with the free product. However, there is a bonus free trial period to membership websites that accompanies the free CD and we do our best to disclose this as it is stated 4 times throughout the ordering process - on the sales page, the order page, the confirmation page and in the confirmation/thank you email, it is then also explained in the 1st paragraph of the Terms and Conditions of the offer. We offer the trial periods to give our clients a chance to use the services and see the value of them for themselves before they are billed for it. The trial periods are free for 7-30 days from the order date depending on which bonuses apply. We do not charge customers that call customer service and canceled during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer ends.

When you order our product you must select "Ship My FREE Kit!". On the same page as that button is the following statement:

Terms and Disclosures. By clicking "Submit", I am ordering the Grant Master CD and trial membership for $1.99 for Shipping and $1.00 for Handling/Insurance, after the 7 day trial I will be charged $39.95 a month thereafter if I do not cancel. I also agree to the 14 day and 21 day bonus trials to Express Business Funding and Network Agenda for $7.95 a month and $9.95 a month thereafter, should I choose not to cancel. I have read and agree to the Privacy Policy / Terms and Conditions. Charges will appear on credit/debit statements as "GRANTSEARCHASST". For questions, call 866-396-5694 M-F, 9am-9pm, EST.

If you are another customer reading this and you need to reach customer service, please contact them at the number listed in the above disclosure. There you will find a helpful agent waiting to assist you with your concerns. If you have tried customer service and you feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at 435-773-1795 or email me at ryanr@wskc.org and I will be happy to address your concerns ASAP.

Sincerely,

Ryan R.
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