• Report: #208274

Complaint Review: Raven Media, Grant Search Assistant

  • Submitted: Mon, August 28, 2006
  • Updated: Fri, September 01, 2006

  • Reported By:Lebanon Tennessee
Raven Media, Grant Search Assistant
2620 S. Maryland Parkway #859-A Las Vegas, Nevada U.S.A.

Raven Media, Grant Search Assistant web page lies, customer service manned by people who can't speak good English Las Vegas Nevada

*UPDATE Employee: Resolution Offer

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

Here is what their web page says:

"Only one thing stands between you and checks being sent to your mailbox. And that's knowing how or where to start. Now you can laugh at your money problems because we've solved that problem for you. We're Grant Search Assistant and we've just released a blockbuster new CD titled The Free Federal Grant Funding CD. In plain English it shows you countless grant programs you can take advantage of. Use it the same day you receive it to get your request for FREE MONEY in the mail! A $39.95 value, but yours absolutely FREE today. No cost. No commitments. No obligation. Just the facts on how to get cold hard cash fast. What to do next? Get your Free Federal Grant Funding CD rushed to you by filling out the form to the right."

NOTICE it says, "absolutely FREE....No cost. No commitments. No obligation."

Not true. In reality, you ARE obligated! Their terms and conditions are written in an ambigious style to protect them. Here's the first section:

"Bonus Material Terms and Termination.
By purchasing this product, you agree to adhere to the termination agreement as outlined on the order page, confirmation of order page, and confirmation email, which is that you, the buyer, are not entitled to a refund of the upfront cost of any shipping and handling that may or may not have been charged to you for delivery of said product. Furthermore, any free trials that may or may not be offered with this product are only free during the said allotted time of the free trial period as outlined within the product sales page, confirmation of order page, and confirmation email. If you have not cancelled the free bonus within the free trial period (if offered on product purchasing), you are agreeing to purchase the bonus material and/or service at a monthly reoccurring cost. This can be cancelled at anytime simply by calling the customer service number provided in the confirmation email and stating your desire to cancel said bonus material. However, in order to not be charged any future reoccurring cost, please give ample time (2 business days) to be cancelled out of any reoccurring billing system before the next scheduled charge to your account (this does not apply during any trial period). Not cancelling trial programs constitutes authorization, by you, the buyer, for any charges (as outlined) for the associated bonus service until your request to cancel has been received by our customer service staff. By not cancelling the bonus program during the trial period or prior to two days before a scheduled billing cycle, you agree that any reoccurring charges billed to you will be non-refundable."

Note the ambiguity of "may or may not be offered" and "if offered." I was not aware that I was being "offered" a service for which I would be charged a "reoccurring billing" of $29.95 per month, since what I read on the web page said, "No cost. No commitments. No obligation."

This company has a clear intent to deceive. Furthermore, in calling to cancel this "service" for which I was being billed and which I did not know I had authorized, I reached a customer service representative who spoke with such a heavy accent, I could not understand him. I was only able to catch a word here and there. I asked to speak to a supervisor, and was refused. I was told there was a bad phone connection, and that was the reason I could not understand him. No. The phone connection was clear. He steadfastly refused to allow me to speak to someone who speaks English.

This is an ever-growing problem!!

Janice
Lebanon, Tennessee
U.S.A.

This report was posted on Ripoff Report on 08/28/2006 12:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/Raven-Media-Grant-Search-Assistant/Las-Vegas-Nevada-89109/Raven-Media-Grant-Search-Assistant-web-page-lies-customer-service-manned-by-people-who-c-208274. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Raven Media, Grant Search Assistant

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Resolution Offer

AUTHOR: Ryan - (U.S.A.)

First of all let me offer my sincerest apologies to Janice. There are no commitments with the free product. There is a bonus free trial period to the membership that accompanies the free CD and we do our best to disclose this as it is on the sales page, the order page, the confirmation page, and the confirmation email. The trial period is free for 14 days and we would not have charged Janice had she cancelled during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer. Janice I would like an opportunity to make this right, please contact me directly by calling me on my cell phone at 435-773-1795 or via email at ryanr@iworks.com ASAP so that I can help you receive the resolution you are seeking.

Sincerely,

Ryan Riddle
General Manager

Ryan - St. George, Utah
U.S.A.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X