• Report: #394835

Complaint Review: Raven Media - The Grant Master Program

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  • Submitted: Tue, November 25, 2008
  • Updated: Mon, December 15, 2008

  • Reported By:Maryville Tennessee
Raven Media - The Grant Master Program
2620 S. Maryland Parkway, Suite 96A Las Vegas, Nevada U.S.A.

Raven Media - The Grant Master Program False advertisement - stealing money from account Las Vegas Nevada

*UPDATE Employee: Resolution Offer

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How stupid of me not to check here before believing this company was legitimate. I was looking for money to jump start my business, but I see technology - instead of good old-fashioned leg work and brain power - has made it easy for suckers like me to be ripped of by companies like this.

Now I know this company is a ripoff and this is a scam as pretty much every claim on this company I've read indicates a different S&H charge for the CD. I paid $2.29. I also see different charges for the membership. I was charged $39.95.

They offer a FREE trial, which I am thinking is at least 30 days, yet there is no indication of how long the trial is on the website. They sent a confirmation e-mail which states (Do Not Reply), so I'm thinking this is just a shipping confirmation like some of my other online orders, especially after I saw the charge for the shipping. The e-mail gives no indication of how long it would take before I received the CD, which I still haven't received after 11 days, but the customer service representative I spoke to this morning says there was a note (which I never saw anywhere on the website or e-mail) that it would take 10 to 14 days to receive the CD.

So, let's see: $2.29 for a CD I never received, $39.95 for a membership I have no access to, and now $210 in overdraft charges and possibly a bad reputation with a bank I've been with - with a clean history - going on 2 years now. What did I do to deserve "Raven Media's" fradulence? I'm a good person - single parent I might add - who was simply looking for a way to make a decent living for my children and me.

I "told" the customer service representative to cancel my membership and refund the $39.95 they stole from my account without my authorization. I asked her how long it would take to receive my refund, and her response was, "It depends on how long it takes your bank to process the transaction."

We are just one of many who've taken a stand against this company. There are no telling how many more are out there who've just taken their ordeal with a grain of salt. Someone needs to file a class action against this company because I want my $210 back, an apology from this company to my bank for stealing my money and causing them the inconvenience, and punitive damage for putting me through the stress of having to waste my time making calls, reporting them, and now trying to figure out where our next meal is going to come from now that my account is seriously in the red because of their fraudulence.

Donna
Maryville, Tennessee
U.S.A.

This report was posted on Ripoff Report on 11/25/2008 07:03 AM and is a permanent record located here: http://www.ripoffreport.com/r/Raven-Media-The-Grant-Master-Program/Las-Vegas-Nevada-89109/Raven-Media-The-Grant-Master-Program-False-advertisement-stealing-money-from-account-L-394835. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

Resolution Offer

AUTHOR: Customer Service Administrator - (U.S.A.)

I apologize for any misunderstanding regarding the services you've been receiving from our company. There are no commitments with the free product. However, there is a bonus free trial period to membership websites that accompanies the free CD and we do our best to disclose this as it is stated several times throughout the ordering process - on the sales page, the order page, the confirmation/thank you page, it is then also explained in the 1st paragraph of the Terms and Conditions of the offer. We offer the trial periods to give our clients a chance to use the services and see the value of them for themselves before they are billed for them. The trial periods are free for 7-30 days from the order date depending on which bonuses apply. We would not have charged you had you called customer service and canceled during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer. This is why we have the following Terms and Disclosures posted on the sales site directly above or below the "Ship My Kit" or "Submit" Button depending on the site you order from.

For your security, all transactions on this site are protected with Secure Sockets Layer encryption. By clicking "Ship My CD", I am ordering the Grant Master CDand trial membership for $2.29 S&H, after the seven day trial I will be charged $39.95 a month thereafter if I do not cancel. I also agree to the fourteen day and twenty-one day bonus trials to Express Business Funding and Network Agenda for $7.95 a month and $9.95 a month thereafter, should I choose not to cancel. I have read and agree to the Privacy Policy / Terms and Conditions. Charges will appear on credit/debit statements as "GRANT MASTER". For questions, call 1-800-546-2919 M-F, 9am-9pm, EST.

For customer service you may call 800-546-2919 Monday-Friday 9am-9pm Eastern Standard Time and they'll be happy to assist you.

The Information on our Grant Master CD is general information that you can find for free on the internet. We have gathered the information and put it on an easy to access and navigate CD for your PC. This saves our clients the time and let's face it frustration of having to search out this information on their own. That is why our Grant Master CD is free and you only pay $2.29 for the Shipping and Handling. Along with the Grant Master CD you receive a 7 day free trial to our Grant Resource Center. This is our member's website were you will be able to learn the entire process on how to write and submit a grant proposal. It is easy to start utilizing the Grant Resource Center by simply watching the tutorial videos that explain how to access all of the features on the site. Our team of writers headed by acclaimed Grant expert Dr. John Porter provides a monthly cover story that provides the newest information on grants and grant related topics. We also provide a quarterly newsletter that provides in-depth information on current trends in government and private funding. As well as the latest financial advice on how to find and manage grant money. You will be able to search grants through multiple grant sources. You can search for Federal, State, and Private Grants you can also search for Scholarships. Another exclusive feature of our Grant Resource Center is that you can enroll in the Grant A Day program where a Grant is given out daily. In three easy steps you can apply for the Grant a Day program and you will be eligible for it as long as you are a member of the Grant Resource Center. Here is the link to our testimonials site http://members.ravenmediainc.com/granttestimonials/ where you can read what some of our successful clients had to say about our program. Another feature we offer is our live one on one chat representatives. They are available to answer any questions you have along the way. All these features and more are designed to help you be successful in locating, applying for, and receiving a grant. The information that is offered through the Grant Resource Center website is more extensive than what other companies sell in coaching programs that cost a thousand dollars or more. So we feel that we are offering our clients the best value in the industry. We offer all this for a reasonable monthly fee of $39.95. Ordering our Grant Master CD also includes two fast action bonuses. The first fast action bonus is for Express Business Funding (EBF) which has a 14 day free trial. This program is designed to help customers through each step necessary to obtain a loan for a small business. This includes researching and putting together a business plan, presenting that plan to the SBA, filling out a loan application, and anything else that may be needed along the way. After the trial period, it is a reduced monthly membership fee of $7.95 because you are already a member of another of our programs. The second fast action bonus is a 21 day free trial for Network Agenda an affiliate company. That offers an online date book service that will allow you to keep track of your daily schedule and will even send you reminders to your email and or cell phone. After the 21 day free trial the service is $9.95 a month membership fee. We offer these trial periods to give our clients a chance to use our service and see the value of them for themselves, before they are billed for them.

If you are another customer reading this and you need assistance you can contact our customer service department at (800) 546-2919 Monday-Friday 9am to 9pm Eastern Standard Time and they will be happy to assist you. If you've already tried our customer service department and feel like you weren't treated fairly please contact me ASAP and I will address your concern immediately. Please email me at ryanr@wskc.org or call me directly at 435-773-1795.

Sincerely,

Customer Service Administrator
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