I paid $3.98 for the shipping of a free c.d which I never recieved. I was then charged $45.95 for a service that I could not use. Not only was I charged the $49.95 I was charged other fees from my bank as well.
I contacted Raven Media directly for reimbursement of the $49.95 plus the bank fees and was told that I needed to provide them with a bank statement. I did.
I was then told that I would be reimbursed all the money that was taken out of my bank account by a Supervisor Glenn (((ROR REDACTED FULL NAME FOR SECURITY PURPOSES))). I explained to Glenn that I was leaving state and I wold not be able to be contacted so the money needed to be placed back into my account asap. He told me he would call me back by the end of business that day. That was Friday June 16, 2006.
Glenn never called back. I contacted Raven Media on Tuesday June 20, 2006 while I was on vacation and asked to speak to Glenn. I was told that he was on the other line with another customer. I was put on hold for 20 minutes only to be hung up on.
I finally got to speak to Glenn and he told me that the refund of $49.95 was sent to my bank and the money should be in my account any day and as far as the bank fee was concerned, it was still pending. He told me that he would call me back.
I explained to Glenn that I was out of state on vacation and that I didn't have a contact number for him to reach me at, that I would call him back in 30 minutes. Glenn said that was fine, he would find out why it was pending and when I would recieve it.
I called back 30 minutes later, Glenn was out of the office for the day. On Tuesday June 27, 2006 I got back to my house only to see that the money still had not been put into my account. I contacted Raven Media again and spoke to Glenn. I asked Glenn what he found out and why he left the office when he was expecting my call back and he told me that he hadn't found anything out.
I told him then that I not only did I want to be refunded $49.95 but the $3.98 for the c.d that I never recieved plus all of my bank fees or I was going to contact an Attorney. Glenn assured me that a refund in the amount of $79.95 would be in my bank account by the end of the business day Friday June 30, 2006. It was not refunded.
I was not able to contact Glenn again until Tuesday July 5, 2006 due to the holiday. When I talked to Glenn, he told me that he never told me that I would be refunded. I asked who the Manager of the company and I was put on hold only to be hung up on. I called back again and asked to speak to Glenn and I was told that he was on another line.
I was put on hold again for a long period of time. Glenn finally came to the phone and told me that he could not tell me when and if the money would be refunded becuase it was still pending.
I explained that I was tired of being told different things and was hung up on again. I recieved a phone call back about 10 minutes later from a m an by the name of Matt. He told me that he was Glenn's supervisor and asked what he could do to help. I told him then that I wanted to speak to the Manager of the Company and he gave me the name of Aidan (((ROR REDACTED FULL NAMES FOR SECURITY PURPOSES))).
I asked to speak to Mr. Avery and I was told that I could not contact Aidan directy, that he only had a community e-mail and thats how I would have to contact him. I told Matt that I wanted to contacat Aidan directly and Matt told me that he didn't have a way to contact his manager. He told me that they only communicate through a company community e-mail.
I told Matt that I was contacting an attorney and that I was going to report Raven Media and Grant Writer Pro to the Better Business Bureau. Today is Friday July 14, 2006 and I have not been refunded the correct amount of money I was promised.
U.S.A. EDitor's Suggestions on how to get your money back! HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent! DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form. CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson - Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
We are not a collection agency.
We are Consumer Advocates. ...the victims' advocate
WE are Civil and Human Rights Activists
We are a Worldwide Consumer Reporting News Agency ...by consumers, for consumers CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.