• Report: #376756

Complaint Review: Raven Media

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  • Submitted: Sun, September 28, 2008
  • Updated: Wed, October 08, 2008

  • Reported By:Oswego New York
Raven Media
2620 S. Maryland Parkway #859A Las Vegas, Nevada U.S.A.

Raven Media I am fighting scammers RAVEN MEDIA with all I've got Las Vegas Nevada

*UPDATE Employee: Resolution Offer

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This is a copy of my letter:

I ordered Raven Media's "free" grant CD. I authorized a charge for shipping. The CD included a trial offer for online help. After the free trial there would be a monthly fee. I canceled my free trial during the trial. I spoke to a Customer Service representative that not only confirmed my cancellation of ALL and any 'programs' I may be signed up with, she gave me a confirmation number of that transaction over the phone and via email of #xxxxxxxx

However my account has been fraudulently debited twice so far days after my cancellation. $39.95 and $1.25, for a total of $41.20 so far. I have been reading online that these scammers are doing this to many people and according to many consumers, these charges happen for months on end. I hereby request an investigation into the matter, a refund from them to my account, and a guarantee that my account will no longer be illegally debited.

Please see this link, her experience is similar to mine. http://www.ripoffreport.com/reports/0/199/RipOff0199604.htm


Thank you,

My Name

cc: My bank
My local police station
Better Federal Trade Commission (FTC) Onguard Online
Internet Crime Complaint Center
National Fraud Information Center
Rip-off Report Corporate Advocacy, Business Remediation & Customer Satisfaction Program
Consumer Sentinel
Econsumer.gov
my State Attorney General
Better Business Bureau - Las Vegas
Raven Media

Julia
Oswego, New York
U.S.A.

This report was posted on Ripoff Report on 09/28/2008 03:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Raven-Media/Las-Vegas-Nevada-89109/Raven-Media-I-am-fighting-scammers-RAVEN-MEDIA-with-all-Ive-got-Las-Vegas-Nevada-376756. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Resolution Offer

AUTHOR: Ryan - (U.S.A.)

I would like to discuss Julia's concerns with her to insure that she is taken care of.

First and foremost I offer an apology for the breakdown in service Julia obviously experienced. Our policy is to never charge anyone who is not interested in receiving our program or the membership portion of the offer.

Clients with this type of concern can call customer service at 1-866-396-5718 and they will help to address these issues as promptly as possible.

If our support staff fails to offer the quality and professionalism that we expect to provide then I would personally like to know about it so that I can resolve the issue so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at ryanr@wskc.org. Once again, my apologies to Julia. Hopefully, she will contact customer service or I will hear from her soon so that we can get this resolved.

Sincerely,
Customer Service Administrator
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