• Report: #370402

Complaint Review: Raven Media/Google Money Profit

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  • Submitted: Sat, September 06, 2008
  • Updated: Thu, October 09, 2008

  • Reported By:Bobtown Pennsylvania
Raven Media/Google Money Profit
2620 S. Maryland Parkway 89109 Las Vegas, Nevada U.S.A.

Raven Media/Google Money Profit Unsolicited DVD Las Vegas Nevada

*UPDATE Employee: Resolution Offer

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Exactly one day after I received notice from the Pennsylvania Attorney General's office that my complaint against Raven Media's other scam, Grantmaster, was resolved in my favor, I received the "Google Money Profit" disk in the mail. I did not request this item, so I have interpreted its arrival as the direct mail equivalent of flipping me the bird. All I want is to be left alone by this company. Don't send me stuff. Don't call me. Take me off your sucker list. Because schemes like this one, where you must cancel the service or be charged for it, are illegal in Pennsylvania. So I filed an amended complaint with the AG's office.

I still can't figure out how they got my card number for the "Grantmaster" product, because I never requested it, or authorized the debit. In the interim, my bank account was being hit by so many fraudulent charges that the card issuer's loss prevention specialist contacted me, and my debit card was cancelled. I filed affidavits of fraud against a dozen different companies, including Raven Media. So good luck trying to get any more money out of me.

What I really resent is the amount of time I've wasted and the degree of stress I've endured dealing with this crap. I've been made monetarily whole for the Grantmaster scam, but I can't recoup the intangibles.

Jwozniakpa
Bobtown, Pennsylvania
U.S.A.

This report was posted on Ripoff Report on 09/06/2008 12:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/Raven-MediaGoogle-Money-Profit/Las-Vegas-Nevada-89109/Raven-MediaGoogle-Money-Profit-Unsolicited-DVD-Las-Vegas-Nevada-370402. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Resolution Offer

AUTHOR: Ryan - (U.S.A.)

I would like to discuss Ms. W's concerns with her to insure that she is taken care of.

The reason Ms. W received the Google Money Profit CD is that there were two accounts opened in her name, one for each product. We did not just mail the product, nor were we, "flipping me the bird" as alleged by Ms. W. We sent the product that was ordered in good faith that it was a legitimate order. Our policy is to never charge anyone who is not interested in receiving our program or the membership portion of the offer. If fraud was perpetrated against Ms. W, it was perpetrated against us as well. We take a firm stance against fraud and will assist any sort of law enforcement in any way possible to resolve the issue. We can provide investigators with all information that was captured at the time the order was placed including the location of where the order was placed from. Please understand, we did not enroll you in our services. There is no way for our company to get your credit card information without it being directly entered in to the system through the online sales page.

Clients with this type of concern can call customer service at 1-866-396-5718 and they will help to address these issues as promptly as possible.

If our support staff fails to offer the quality and professionalism that we expect and strive to provide then I would personally like to know about it so that I can resolve the issue so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at ryanr@wskc.org. Once again, my apologies to Ms. W.

Sincerely,
Customer Service Administrator
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