- Report: #360654
Complaint Review: Raven Median, Raven Media, Inc, grantresourcecenter.com, Grant Master CD
| Raven Median, Raven Media, Inc, grantresourcecenter.com, Grant Master CD 5428 Rainbow Drive, Ste 220,
Las Vegas,, Nevada U.S.A. |
|
Raven Median - Raven Media, Inc - grantresourcecenter.com, Grant Master CD Offered an online CD download as well as a CD to be mailed for $1.29 shipping and $1.00 processing re: comprehensive government grant information . I ordered same. When I downloaded the cd, I could not open it; had planned to try later or await cd in the mail. 5 days later saw a $39.95 deduction from company on online banking. No permission given. Las Vegas, Nevada
*Consumer Comment: Terms of Service BENEATH THE FOLD - Oh, why, why, why?
*UPDATE Employee: Resolution Offer
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Corporate Advocacy Program™
Gloria
West Orange, New Jersey
U.S.A.
This report was posted on Ripoff Report on 08/08/2008 06:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/Raven-Median-Raven-Media-Inc-grantresourcecentercom-Grant-Master-CD/Las-Vegas-Nevada-90210/Raven-Median-Raven-Media-Inc-grantresourcecentercom-Grant-Master-CD-Offered-an-onli-360654. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Consumer Comment
Terms of Service BENEATH THE FOLD - Oh, why, why, why?
AUTHOR: Paul - (U.S.A.)
SUBMITTED: Wednesday, November 26, 2008
On the site I went through the order process on (without entering a credit card number) - the statement about the Terms and Conditions were BELOW the fold UNDERNEATH the Submit button.
Here's what's stated BENEATH the fold AFTER the credit card informaiton is submitted:
"Terms and Disclosures. By clicking "Submit", I am ordering the Grant Master CD and trial membership for $2.99 S&H, after the seven day trial I will be charged $39.95 a month thereafter if I do not cancel. I also agree to the fourteen day and twenty-one day bonus trials to Express Business Funding and Network Agenda for $7.95 a month and $9.95 a month thereafter, should I choose not to cancel. I have read and agree to the PRIVACY POLICY (updated 03/14/2008) | Terms and Conditions. Charges will appear on credit/debit statements as "www.center4grants.com". For questions, call 1-800-479-0979 M-F, 9am-9pm, EST."
By comparison, the other day I was at a site promoting another product that presented ALL those types of details BEFORE the submit button and ABOVE the fold.
Something's not adding up here IMHO.
First and foremost I offer an apology for the breakdown in service Gloria obviously experienced. Our policy is to never charge anyone who is not interested the membership portion of the offer. Clients simply need to follow the instructions to contact customer support at 1-866-396-5694 and express a desire to cancel during the free trial period, or anytime thereafter to discontinue the membership and fees.
If our support staff fails to offer the quality and professionalism that we expect to provide then I would personally like to know about it so that I can resolve the issue so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at ryanr@wskc.org. Once again, my apologies to Gloria. Hopefully, I will hear from her soon so that we can get this resolved.
Sincerely,
Ryan R.

