• Report: #755562

Complaint Review: Raw food world

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  • Submitted: Wed, July 20, 2011
  • Updated: Mon, October 22, 2012

  • Reported By: Anonymous — Hollywood Florida United States of America
Raw food world
406 Bryant Circle, Unit E Ojai, California United States of America

Raw food world Rawfoodworld, therawfoodworld, The Raw Food World, therawfoodworld.com, www.therawfoodworld.com, The Raw Food World Ojai, raw food ojai, raw food world mark, rawfoodworld mark, rawfoodworld ojai, raw Ripoff, horrendous customer service, mark with customer service Ojai, California

*Consumer Comment: re: Raw Food World

*Consumer Comment: re: Raw Food World

*Consumer Comment: Raw food world is absolutely great !

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On July 11, I purchased a juicer from The Raw Food World on Amazon.com. The Raw Food World's customer service is non-existent. All I received was an email stating my juicer would be delivered sometime 7/14-7/19. There was no tracking info to let me see where the package was.

I contacted The Raw Food World 4 times, and finally heard back from their customer service guy, Mark. He wrote me a form email in response to my email, and added some of his own by simply stating he had not received any of my other emails, and to be patient because he has been too busy to answer emails. Well, it was July 19, and I had been patient enough. In a previous email, I sent my amazon order number info and name, which is one of 3 emails this guy Mark says he never received. He tells me I have to give him my order number. So, I told him to do 2 mins of actual work, and figure it out using my name and the product I purchased.

Finally, he just sends me an email stating my purchase has been refunded. Thanks for wasting over a week of my life, Mark. He did not offer to give me any tracking info or let me know why my package has not yet arrived. I'm sure Matt and Angela are good people, but they have entrusted this guy Mark with their online business and customer service, who appears to have zero interest in customer service or helping the company make money. Matt and Angela, do yourselves a favor and get rid of Mark so you can stop wasting money and ruining your company's reputation. You should have zero Ripoff Reports. This appears to be the second one in the past 6 Months. This guy Mark obviously does not care about your business and hasn't a clue about customer service.

This report was posted on Ripoff Report on 07/20/2011 06:01 AM and is a permanent record located here: http://www.ripoffreport.com/r/Raw-food-world/Ojai-California-93023/Raw-food-world-Rawfoodworld-therawfoodworld-The-Raw-Food-World-therawfoodworldcom-www-755562. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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0Author 3Consumer 0Employee/Owner
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#1 Consumer Comment

re: Raw Food World

AUTHOR: Anon - (United States of America)

I have purchased items from the Raw Food World for a few years.  They have been outstanding in shipping their products in a timely fashion and have always been accurate.  One time I purchased a product that was supposed to purify my water and sometime after that it became known that this product might be causing side effects that are detrimental to health, so it was pulled from their shelves.  It took awhile (because of the sheer volume of recalled product) to receive my full purchase price back (which was substantial) but it did arrive.  This company stood by the recall, and refunded everyone who asked for a refund.  Now I call that GREAT customer service and they have nothing but my respect for doing that.  They did not have to do anything - but they DID.  They are knowledgeable, share all the information that they can and I really admire these people for living the lifestyle that they do.  I'm sorry that this other person had a problem with their customer service, but I have had the exact opposite experience.  I highly recommend this company "The Raw Food World" for products, their newsletter, and Youtube).
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#2 Consumer Comment

re: Raw Food World

AUTHOR: Anon - (United States of America)

I have purchased items from the Raw Food World for a few years.  They have been outstanding in shipping their products in a timely fashion and have always been accurate.  One time I purchased a product that was supposed to purify my water and sometime after that it became known that this product might be causing side effects that are detrimental to health, so it was pulled from their shelves.  It took awhile (because of the sheer volume of recalled product) to receive my full purchase price back (which was substantial) but it did arrive.  This company stood by the recall, and refunded everyone who asked for a refund.  Now I call that GREAT customer service and they have nothing but my respect for doing that.  They did not have to do anything - but they DID.  They are knowledgeable, share all the information that they can and I really admire these people for living the lifestyle that they do.  I'm sorry that this other person had a problem with their customer service, but I have had the exact opposite experience.  I highly recommend this company "The Raw Food World" for products, their newsletter, and Youtube).
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#3 Consumer Comment

Raw food world is absolutely great !

AUTHOR: Josimoesjo - (United States of America)

I have been shopping there for years. Once I received an incorrect order. They were fantastic. Said I could keep the pricier product if I wanted, I didn't. They quickly replaced it , no shipping costs to me. I think the other customer yelling his complaints in red letters may have personal issues that create unreasonable expectations from retailers. Angela Stokes is an angel. Do you have any idea how many lives she has changed with her gentle writing ?
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