• Report: #651679

Complaint Review: Razer USA Ltd.

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  • Submitted: Sat, October 16, 2010
  • Updated: Thu, October 21, 2010

  • Reported By: Angry Nerd — Algonquin Illinois United States of America
Razer USA Ltd.
2035 Corte Del Nogal #101 Carlsbad, California United States of America

Razer USA Ltd. Warranty Problems and bad customer service Carlsbad, California

*Author of original report: Warranty has been honored

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In March of 2010 I purchased a Razer Mamba Wireless gaming mouse.  In October of the same year it stopped working.  I went to the Razer web site and tried all the recommended fixes but none worked.  I installed the mouse on 3 different machines, just to be sure.  I updated the software and firmware and still nothing.  I contacted the vendor where I purchased the mouse and they referred me to Razer for a warranty claim.  The Razer Mamba has a 2 year manufacturers warranty.  I contacted Razer customer support after about a half hour of searching for a phone number on Razers web site.  The guy I spoke with said he couldn't give me a "Return Authorization Number" over the phone but that one would be emailed to me.  I received the email the same day.  The email was a form requesting my name, address, phone number, product information, receipt, etc.  I filled it out right away and emailed it back.  2 days past and I heard nothing from Razer.  I sent them another email asking when I could expect my RMA number and got a response back hours later stating that they had my information and that it had been forwarded to the RMA department.  Another day past and still nothing.  I sent another email, this time no reply. 


I've been a PC gamer since PC have been around.  I have 5 computers, my newest an Alienware m15x.  I own other gaming mice from other manufacturers and have never had a problem with any of them.  Razer claims to be "for gamers by gamers" but doesn't have the customer support or quality of product to back that up.  I have a full time professional career and a family so I don't have time to chase after Razer so that they can honor there warranty.  I google searched the company and found many who have had the same experience with quality and customer service.  Try it yourself.  I don't recommend you purchase anything from Razer.  If you have purchased a product from this company and have had a similar experience with quality and customer service, please file a complain with BBB on-line, it's easy and only takes about 5 minutes.  The company is listed in BBB as Razer USA Ltd.  Also post your experiences here at Ripp-off report.    Thank you for reading this message I hope it helps you.


This report was posted on Ripoff Report on 10/16/2010 09:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/Razer-USA-Ltd/Carlsbad-California-92011/Razer-USA-Ltd-Warranty-Problems-and-bad-customer-service-Carlsbad-California-651679. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Warranty has been honored

AUTHOR: Angry Nerd - (USA)

As of today, Razer has fullfilled their warranty obligation.  It's unfortunate the situation could not have been handled with a single phone call to tech support. 
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