Razer Greg P. - director, reginald - supervisor Provided a non functional product, refused support, refused call scheduled call backs, never escalated tickets, threatened both criminal and legal action, Internet
Initially I simply contacted razer customer support for what seemed like a simple problem with synapse not working after an update. The first person had me update my entire system and synapse which did nothing for the problem as everything was up to date. They offered no other solutions byond the update and said the ticket would be escalated and a call back would be received in 24 to 48 hours. This call was in the middle of the week so I should have been contacted either be e-mail or phone but no contact was received.
After waiting almost a week I called back to find the ticket had not been escalated according to the next support member and they would do it and also that no supervisors were available ever. Both turned out to be un true as supervisors are there they are just instructed to do call backs or e-mail only. This time I received an e-mail from Shawn M. a supposed supervisor who suggested I cut and paste synapse to a new folder, erase the synapse and paste it back which anyone in tech knows this does nothing to fix the problem.
I call back ask to speak with a supervisor still nothing but attitudes from the support now followed by threats each time I call in and at this point I have said nothing to deserve threats. Finally I reach Reginald for the first time a supposed supervisor which claims he will get right back with me. This however, was a lie as he never attempted to contact me either by phone or e-mail. I call in now week 3 and give them a piece of my mind after they refuse any type of suggested resolution such as refund or having the tech department contact as offered now for 3 weeks.
At this point I keep calling in until I get Reginald this time he has Glenn p***k (not sure of the spelling on last name not meant as an insult) who was suppose to be the director. Instead of listening to anything I had to say he immediately gets an attitude tells me what I am going to do and hangs the phone up (remember this for later). I call back get Reginald who finally after all this has the first tech contact me and the tech has me erase a file that just reinstalls upon updating razer to fix the problem providing a temp fix.
Now Shawn M. finally decides to answer again by e-mail with another threat and no attempt at resolution but what can you expect from mister cut and paste. I gave up and waited a few more days contact support again to immediately receive the same type responses followed by immediate threats from support. Yet nothing said on this call yet and I ask fro the supervisor rather than deal with a useless support agent. Supposesly I asked for Reginald by name and this was supposedly recorded yet I mentioned nothing but supervisor, yet another lie to start of the day from Razer.
He informs me also that they have a recording of me cussing out Glenn p***k supposedly that all the staff heard and hanging the phone up on him refusing service which never happened. He claims to offer assistance but then opts for the old call back method and informs me if I call back they will block my number and contact the cops to press the matter both criminally and legally against me. This is a wonderful way to treat customers as I have been a razer customer for many years now and this is the first problems I have ever had with the company.
However, unless you yell and scream you never will hear from a supervisor unless its a non reply e - mail not even addressing the issue at hand. Everytime anyone has viewed the ticked and read the problems back to me the wrong problems are listed and they have no idea what the problem is to this day. At this point razer has refused anything resembling service and expect me to sit back and let the issue go rather than expecting the service gauranteed and of course all this time they have managed to wait the warranty time out as well even though a refund was requested after the first contact.
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