- Report: #1043261
Report - Rebuttal - Arbitrate
Complaint Review: ReachOut Wireless
ReachOut WirelessP.O. Box 247168 Columbus, Ohio United States of America
ReachOut Wireless Customer service rep hung up on me then illegally turned off my cell service Columbus, Ohio
*Author of original report: Sent 4 emails
*UPDATE Employee: ReachOut Wireless Customer Compliance
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I respond to him that thats not a shipping problem its a company problem. In this day and age of seamless online transactions waiting close to a month for delivery of an already paid for single item not only goes against the industry standard of 7 days its ludicrous. He then places me on hold for another ten minutes and when he returns now there is another excuse, its no longer a shipping problem its now a problem with transferring my number to the new phone.
That's even more ridiculous than the first excuse, it's not like they're taking my phone number from a phone with another company and starting a new service both phones are there phones, should take 5 minutes tops to reprogram. At this point he cops an attitude towards me and hangs up. That's not the worst part though, within 10 minutes of him hanging up on me my cell service is cut off. I have tried for 3 days now to get through on their customer service line but to no avail. So now they have my $59.00, I have no new phone and no phone service
This report was posted on Ripoff Report on 04/14/2013 10:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/ReachOut-Wireless/Columbus-Ohio-43224/ReachOut-Wireless-Customer-service-rep-hung-up-on-me-then-illegally-turned-off-my-cell-se-1043261. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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