• Report: #912888

Complaint Review: ReachOut Wireless

  • Submitted: Mon, July 16, 2012
  • Updated: Thu, September 20, 2012

  • Reported By: Joey B — Arnold Missouri United States of America
ReachOut Wireless
PO Box 247168 Columbus, Ohio United States of America

ReachOut Wireless Nexus Communications SCAM! STAY AWAY FROM THIS ORGANIZATION Columbus, Ohio

*UPDATE Employee: Response from ReachOut Wireless

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Contacted this business to verify if they had received a faxed application last week for a free government phone. Their phone recording states to use live on line chat to verify status of application. Tried this and THREE different people hung up without answering any questions. One of them asked for my Reachout Wireless phone # and I had just typed in I was new customer and never had received a phone yet a phone number. Knowing this was going no where, decided to call them. BIG MISTAKE was caller #46 in line. I decided to wait for about two hours. The man from INDIA answered and tried to look up my account information after asking how to spell my name SIX TIMES. He finally came back and asked what phone number I faxed the application letter to. After 20 minutes he came back and said he found the problem. Instead of faxing it to their customer service fax# 877-870-9333 he said I needed to fax it to a special fax number for Missouri #888-820-6005. THIS FAX NUMBER DOESNT GO TO ANYTHING. USE CAUTION WHEN DEALING WITH THESE PEOPLE , ESPECIALLY IF YOU PLAN TO PAY THEM MONEY.

This report was posted on Ripoff Report on 07/16/2012 02:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/ReachOut-Wireless/Columbus-Ohio-43224/ReachOut-Wireless-Nexus-Communications-SCAM-STAY-AWAY-FROM-THIS-ORGANIZATION-Columbus-912888. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Response from ReachOut Wireless

AUTHOR: ReachOut Feedback - (USA)

Hello Joey B,

We are sorry to find that you have been having difficulties

with your service.  If you are still

having difficulties and would like assistance, please do not hesitate to

contact us by email at feedback@reachoutwireless.com. As your satisfaction is

our primary concern, our Compliance Team will take your concerns and make sure

that a Customer Service Representative resolve your issue as quickly as

possible.



Thank you,

Reachout Wireless



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