- Report: #1064639
Report - Rebuttal - Arbitrate
Complaint Review: ReachOut Wireless
ReachOut WirelessP.O. Box 247168 Columbus, OH 43224 Columbus, Ohio USA
ReachOut Wireless ReachOut Mobile Mde monthly plan payment, given airtime instead. I Asked for refund but was told no refunds for airtime! Columbus Ohio
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I made a payment towards our monthly cell phone plan of $2.50 per month for 12 months ($30.00). I checked my account and found a payment for airtime which we don't need and have not used. I called customer service as well as online chat and was told my account did not require a monthly payment anymore. I told them I didn't need extra airtime and did not authorize a charge for airtime. I asked for a refund but was told that Reachout Wireless does not give refunds for airtime. I again told them I did not authorized a charge for airtime and wanted a refund. They refused, again telling me, "we do not give airtime refunds". I told them I felt cheated and would file a dispute with my credit card company. Their responce was to threaten me with cancelation of our phone service. Note: We are on the California Lifeline plan for low income families.
This report was posted on Ripoff Report on 07/05/2013 12:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/ReachOut-Wireless/Columbus-Ohio-43224/ReachOut-Wireless-ReachOut-Mobile-Mde-monthly-plan-payment-given-airtime-instead-I-Aske-1064639. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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